Regional Administrative Manager

National Bank of Canada; Mississauga; On-site; CAD 80,000 - 100,000; Full time

Job summary

Join National Bank of Canada as a Regional Administrative Manager, where you'll oversee branch operations and HR activities across Ontario. This role involves managing a multidisciplinary team, enhancing client service quality, and ensuring compliance with internal regulations. With a focus on leadership and operational efficiency, you'll contribute to a positive organizational impact while enjoying a flexible work-life balance.

Benefits

Health and wellness program

Flexible group insurance

Generous pension plan

Employee Share Ownership Plan

Employee and Family Assistance Program

Preferential banking services

Opportunities to get involved in community initiatives

Telemedicine service

Virtual sleep clinic

Qualifications

• 6+ years of relevant experience required.
• Licensed as an Investment Representative (IR) with CSI.
• Able to travel within Ontario for regular branch visits.

Responsibilities

• Oversee management of branch operations and HR activities.
• Evaluate performance of Associates and operational employees.
• Support HR inquiries and recruitment processes.

Skills

Leadership

Communication

Relationship Management

Education

Bachelor's degree in a related field

Job description

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A career as a Regional Administrative Manager at National Bank Financial Wealth Management (“NBFWM”) means overseeing the management of branch operations, HR related activities and administrative support for the Ontario (ON) region. In this role, you can use your leadership and administration skills to have a positive impact on the organisation.

• Ensure oversight of all administrative and operational employees within the region to evaluate and provide feedback to improve client service quality and the client experience
• Establish performance objectives and evaluate the performance of the Associates, Wealth Associates, Branch Administrators and operational employees
• Support Branch Admins (BAs) for HR inquiries, recruitment, career development, annual performance reviews, departures, provide feedback or corrective action as appropriate and be the first point of contact for HR escalations
• Maintain and strengthen the relationships with Wealth Associates and Branch Administrators by fostering an open and inclusive environment along with an advisor focused culture
• Build and maintain an efficient operational and administrative structure in keeping with internal rules and be the primary contact to solve operational and IT escalations
• Review the monthly BA agendas and organize and lead monthly branch admin calls
• Help to supervise compliance tasks delegated to the BAs by the RM and implement the mechanisms required to meet internal and regulatory requirements and participate in monthly regional compliance meeting
• Identify areas of cost control and manage the related activities (review financial statements, apply the associates’ ratio and all projects, initiatives or business intelligence to enable sound expense management)
• Support head office projects and collaborate with BAs on the various tasks and initiatives
• Partner with regional coordinator for onboarding coordination and support for the region

Your team

You will report to the Vice President and Regional Manager of NBFWM in Ontario and in this role you will lead a multidisciplinary team consisting of Branch Administrators (BAs), Associates and operational employees, for a total of around 90 direct reports. Our regional management team stands out for its responsiveness, people-focused approach.

We want to contribute to your quality of life by offering a good work life balance. As this role requires travelling to visit the different NBFWM branches within the Ontario region, we will ensure you have flexibility based on your schedule.

Prerequisites

• Bachelor's degree in a related field and 6+ years of relevant experience
• Licensed as an Investment Representative (IR) with CSI
• Willingness to take on complex or challenging tasks to grow and develop
• Strong relationship manager with leadership skills
• Demonstrated ability to create workable solutions to complex issues
• Superior oral and written communication skills
• Able to mediate and facilitate large groups and communicate effectively with internal and external partners
• Able to travel within Ontario for regular branch visits

A career as a Regional Administrative Manager at National Bank Financial Wealth Management (“NBFWM”) means overseeing the management of branch operations, HR related activities and administrative support for the Ontario (ON) region. In this role, you can use your leadership and administration skills to have a positive impact on the organisation.

Your job

• Ensure oversight of all administrative and operational employees within the region to evaluate and provide feedback to improve client service quality and the client experience
• Establish performance objectives and evaluate the performance of the Associates, Wealth Associates, Branch Administrators and operational employees
• Support Branch Admins (BAs) for HR inquiries, recruitment, career development, annual performance reviews, departures, provide feedback or corrective action as appropriate and be the first point of contact for HR escalations
• Maintain and strengthen the relationships with Wealth Associates and Branch Administrators by fostering an open and inclusive environment along with an advisor focused culture
• Build and maintain an efficient operational and administrative structure in keeping with internal rules and be the primary contact to solve operational and IT escalations
• Review the monthly BA agendas and organize and lead monthly branch admin calls
• Help to supervise compliance tasks delegated to the BAs by the RM and implement the mechanisms required to meet internal and regulatory requirements and participate in monthly regional compliance meeting
• Identify areas of cost control and manage the related activities (review financial statements, apply the associates’ ratio and all projects, initiatives or business intelligence to enable sound expense management)
• Support head office projects and collaborate with BAs on the various tasks and initiatives
• Partner with regional coordinator for onboarding coordination and support for the region

Your team

You will report to the Vice President and Regional Manager of NBFWM in Ontario and in this role you will lead a multidisciplinary team consisting of Branch Administrators (BAs), Associates and operational employees, for a total of around 90 direct reports. Our regional management team stands out for its responsiveness, people-focused approach.

We want to contribute to your quality of life by offering a good work life balance. As this role requires travelling to visit the different NBFWM branches within the Ontario region, we will ensure you have flexibility based on your schedule.

Prerequisites

• Bachelor's degree in a related field and 6+ years of relevant experience
• Licensed as an Investment Representative (IR) with CSI
• Willingness to take on complex or challenging tasks to grow and develop
• Strong relationship manager with leadership skills
• Demonstrated ability to create workable solutions to complex issues
• Superior oral and written communication skills
• Able to mediate and facilitate large groups and communicate effectively with internal and external partners
• Able to travel within Ontario for regular branch visits

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

* Health and wellness program, including many options
* Flexible group insurance
* Generous pension plan
* Employee Share Ownership Plan
* Employee and Family Assistance Program
* Preferential banking services
* Opportunities to get involved in community initiatives
* Telemedicine service
* Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us,and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

Come live your ambitions with us!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Banking

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