Receptionist

825 Union Power Insurance Broker Inc; Hamilton; On-site; CAD 35,000 - 40,000; Full time

Benefits offered by this job

Extended health care

Dental benefits

Retirement plan

Health & Wellness

Mental Health programs

Job summary

Union Power Insurance Brokers in Hamilton, ON is hiring a Receptionist to be the friendly first point of contact for clients and visitors. You will manage calls, emails, and in-person greetings, triage inquiries, and support brokerage teams in a busy office environment.

Ideal candidates bring at least 2 years of receptionist or customer service experience, outstanding communication, strong organization, and reliability.

Qualifications

• 2 years of experience in a receptionist, administrative, or customer service role.
• Excellent communication skills, both verbal and written, with a professional and friendly demeanor.
• Strong organizational and multitasking abilities to manage a variety of administrative tasks efficiently.
• Attention to detail and accuracy in handling client inquiries, messages, and documentation.
• Ability to prioritize and manage time effectively in a busy, client-focused environment.
• Reliability and punctuality, ensuring consistent front desk coverage.

Responsibilities

• Greet clients in a professional and friendly manner over the telephone, as well as in person
• Answer phone calls for both Union Power and FirstOntario Insurance, taking basic information to triage who the caller should be directed to
• Clear and distribute voicemails that are left on main reception telephone
• Distribute emails that come to Union Power & FirstOntario main inbox
• Set-up client base in broker management system for new prospects looking for a quote
• Keep a tally to evenly distribute sales and service requests to our brokers
• Process credit card payments, and issue receipts for payments made by cheque
• Completing monthly inventory of office supplies, and placing order for items needed

Skills

Excellent communication skills

Organizational skills

Multitasking abilities

Reliability and punctuality

Professional and friendly demeanor

Tools

Broker management system

Job description

We are hiring a Receptionist to join our Union Power team in Hamilton, ON. This role is a great opportunity for someone who enjoys working with people, staying organized, and being the go-to person in a busy office environment.

The Receptionist will:

• Greet clients in a professional and friendly manner over the telephone, as well as in person
• Answer phone calls for both Union Power and FirstOntario Insurance, taking basic information to triage who the caller should be directed to
• Clear and distribute voicemails that are left on main reception telephone
• Distribute emails that come to Union Power & FirstOntario main inbox
• Set-up client base in broker management system for new prospects looking for a quote
• Keep a tally to evenly distribute sales and service requests to our brokers
• Process credit card payments, and issue receipts for payments made by cheque
• Completing monthly inventory of office supplies, and placing order for items needed

To be successful as a Receptionist with Union Power Insurance Brokers, you will need:

• 2 years of experience in a receptionist, administrative, or customer service role
• Excellent communication skills, both verbal and written, with a professional and friendly demeanor.
• Strong organizational and multitasking abilities to manage a variety of administrative tasks efficiently.
• Attention to detail and accuracy in handling client inquiries, messages, and documentation.
• Ability to prioritize and manage time effectively in a busy, client-focused environment.
• Reliability and punctuality, ensuring consistent front desk coverage.

What's in it for you:

• Learn by working alongside our experts
• Extended health care and dental benefits
• A retirement savings plan with company contributions
• A suite of Health & Wellness offerings
• Mental Health programs and support for you and your family
• Competitive compensation

The base salary for this position is between $35,000 - $40,000 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). The actual base salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are selected to move forward in our recruitment process, the Talent Acquisition Specialist will be able to provide additional details of the total compensation for this role.

Our mission at Union Power Insurance Brokers

We are committed to providing professional and trusted insurance advice to members of Canada’s Building Trades Unions. We are committed to bringing our customers the best insurance protection for their assets at the lowest possible price.

Providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported is something we're committed to.

We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

If you require an accommodation or an alternative format of any posting please reach out to [e-mail].

For more information on Accessibility at People Corporation, visit our link https://www.peoplecorporation.com/en-ca/accessibility-statement.