Front Desk & Client Services Specialist

825 Union Power Insurance Broker Inc; Hamilton; On-site; CAD 35,000 - 40,000; Full time

Benefits offered by this job

Extended health care

Dental benefits

Retirement plan

Health & Wellness

Mental Health programs

Job summary

Union Power Insurance Brokers in Hamilton, ON is hiring a Receptionist to be the friendly first point of contact for clients and visitors. You will manage calls, emails, and in-person greetings, triage inquiries, and support brokerage teams in a busy office environment.

Ideal candidates bring at least 2 years of receptionist or customer service experience, outstanding communication, strong organization, and reliability.

Qualifications

• 2 years of experience in a receptionist, administrative, or customer service role.
• Excellent communication skills, both verbal and written, with a professional and friendly demeanor.
• Strong organizational and multitasking abilities to manage a variety of administrative tasks efficiently.
• Attention to detail and accuracy in handling client inquiries, messages, and documentation.
• Ability to prioritize and manage time effectively in a busy, client-focused environment.
• Reliability and punctuality, ensuring consistent front desk coverage.

Responsibilities

• Greet clients in a professional and friendly manner over the telephone, as well as in person
• Answer phone calls for both Union Power and FirstOntario Insurance, taking basic information to triage who the caller should be directed to
• Clear and distribute voicemails that are left on main reception telephone
• Distribute emails that come to Union Power & FirstOntario main inbox
• Set-up client base in broker management system for new prospects looking for a quote
• Keep a tally to evenly distribute sales and service requests to our brokers
• Process credit card payments, and issue receipts for payments made by cheque
• Completing monthly inventory of office supplies, and placing order for items needed

Skills

Excellent communication skills

Organizational skills

Multitasking abilities

Reliability and punctuality

Professional and friendly demeanor

Tools

Broker management system

Job description

Union Power Insurance Brokers in Hamilton, ON is hiring a Receptionist to be the friendly first point of contact for clients and visitors. You will manage calls, emails, and in-person greetings, triage inquiries, and support brokerage teams in a busy office environment.

Ideal candidates bring at least 2 years of receptionist or customer service experience, outstanding communication, strong organization, and reliability.