Receptionist

People Corporation; Hamilton; On-site; CAD 35,000 - 40,000; Full time

Benefits offered by this job

Extended health care

Dental benefits

Retirement savings plan

Health & Wellness offerings

Mental Health programs

Job summary

Union Power Insurance Brokers in Hamilton, ON, is hiring a Receptionist to be the go-to person in a busy office environment. The role involves greeting clients, handling calls and emails, triaging inquiries, and supporting brokers with client setup and billing processes.

The successful candidate will have 2 years of receptionist or customer service experience, strong communication and organizational skills, and the ability to multitask in a fast-paced setting.

Qualifications

• 2 years of experience in a receptionist, administrative, or customer service role.
• Excellent verbal and written communication, with a professional and friendly demeanor.
• Strong organizational and multitasking abilities to manage administrative tasks efficiently.
• Attention to detail and accuracy in handling inquiries, messages, and documentation.
• Ability to prioritize and manage time effectively in a busy, client-focused environment.

Responsibilities

• Greet clients in a professional and friendly manner over the telephone and in person.
• Answer phone calls for Union Power and FirstOntario Insurance, triaging callers.
• Clear and distribute voicemails on the main reception line.
• Distribute emails to the main inbox.
• Set up client base in broker management system for quotes.
• Keep a tally to evenly distribute sales and service requests to brokers.
• Process credit card payments and issue receipts.
• Maintain monthly office supplies inventory and place orders.

Skills

Communication skills

Organizational skills

Multitasking

Reliability and punctuality

Customer service experience

Job description

We are hiring a Receptionist to join our Union Power team in Hamilton, ON. This role is a great opportunity for someone who enjoys working with people, staying organized, and being the go-to person in a busy office environment.

The Receptionist will:

• Greet clients in a professional and friendly manner over the telephone, as well as in person
• Answer phone calls for both Union Power and FirstOntario Insurance, taking basic information to triage who the caller should be directed to
• Clear and distribute voicemails that are left on main reception telephone
• Distribute emails that come to Union Power & FirstOntario main inbox
• Set-up client base in broker management system for new prospects looking for a quote
• Keep a tally to evenly distribute sales and service requests to our brokers
• Process credit card payments, and issue receipts for payments made by cheque
• Completing monthly inventory of office supplies, and placing order for items needed

To be successful as a Receptionist with Union Power Insurance Brokers, you will need:

• 2 years of experience in a receptionist, administrative, or customer service role
• Excellent communication skills, both verbal and written, with a professional and friendly demeanor.
• Strong organizational and multitasking abilities to manage a variety of administrative tasks efficiently.
• Attention to detail and accuracy in handling client inquiries, messages, and documentation.
• Ability to prioritize and manage time effectively in a busy, client-focused environment.
• Reliability and punctuality, ensuring consistent front desk coverage.

What's in it for you:

• Learn by working alongside our experts
• Extended health care and dental benefits
• A retirement savings plan with company contributions
• A suite of Health & Wellness offerings
• Mental Health programs and support for you and your family
• Competitive compensation

Our mission at Union Power Insurance Brokers is to provide professional and trusted insurance advice to members of Canada’s Building Trades Unions. We are committed to bringing our customers the best insurance protection for their assets at the lowest possible price.

Providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported is something we're committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employeehas the opportunity toreach their potential. If you require an accommodation or an alternative format of any posting please reach out to [e-mail].

The base salary for this position is between $35,000 - $40,000 annually.

This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). The actual base salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are selected to move forward in our recruitment process, the Talent Acquisition Specialist will be able to provide additional details of the total compensation for this role.