Quality & Customer Service Coordinator (17025)

Socket.dev; Mississauga; On-site; CAD 48,000 - 72,000; Full time

Job summary

Fortive's Fluke division seeks a Service and Quality Coordinator with a strong customer service background to join our Mississauga team. You will communicate with customers, manage escalations, and maintain documentation for our 17025 quality management system.

The ideal candidate holds a Canadian permanent resident status, an associate degree in Business/Science/Quality, and 3+ years in a fast-paced customer-service role, with proficiency in CRM/ERP tools.

Qualifications

• Must be a Canadian permanent resident or citizen.
• Associate’s degree in Business/Science/Quality or equivalent work experience.
• Minimum 3 years of experience as customer service or service coordinator in a fast paced environment.

Responsibilities

• Receives and processes units in Oracle/CRM software.
• Arrange for movement of customer's equipment to other Fluke Labs or local vendors.
• Review customer purchase order for services required.
• Performs QA Verification of items returning from US labs before sending back to customer.
• Respond to customer inquiries over calls or emails regarding job status and relay to customer as required.
• Follows-up with customer about orders waiting for approval/method of payment.
• Participate in QMS related activities and manage 17025 QMS for the lab.
• Assist technical manager on quality related administrative tasks such as updating procedures and maintaining records.
• Participate in audits and act as a backup Quality representative for the lab.
• Prepare reports for Daily Stand-up meetings as needed.

Skills

Customer communication

Organizational skills

Team collaboration

Training ability

Education

Associate’s degree in Business/Science/Quality

Tools

CRM systems

ERP systems

MS Office

Job description

Fortive's Fluke division seeks a Service and Quality Coordinator with a strong customer service background to join our Mississauga team. You will communicate with customers, manage escalations, and maintain documentation for our 17025 quality management system.

The ideal candidate holds a Canadian permanent resident status, an associate degree in Business/Science/Quality, and 3+ years in a fast-paced customer-service role, with proficiency in CRM/ERP tools.