Service and Quality Coordinator

Socket.dev; Mississauga; On-site; CAD 48,000 - 72,000; Full time

Job summary

Fortive's Fluke division seeks a Service and Quality Coordinator with a strong customer service background to join our Mississauga team. You will communicate with customers, manage escalations, and maintain documentation for our 17025 quality management system.

The ideal candidate holds a Canadian permanent resident status, an associate degree in Business/Science/Quality, and 3+ years in a fast-paced customer-service role, with proficiency in CRM/ERP tools.

Qualifications

• Must be a Canadian permanent resident or citizen.
• Associate’s degree in Business/Science/Quality or equivalent work experience.
• Minimum 3 years of experience as customer service or service coordinator in a fast paced environment.

Responsibilities

• Receives and processes units in Oracle/CRM software.
• Arrange for movement of customer's equipment to other Fluke Labs or local vendors.
• Review customer purchase order for services required.
• Performs QA Verification of items returning from US labs before sending back to customer.
• Respond to customer inquiries over calls or emails regarding job status and relay to customer as required.
• Follows-up with customer about orders waiting for approval/method of payment.
• Participate in QMS related activities and manage 17025 QMS for the lab.
• Assist technical manager on quality related administrative tasks such as updating procedures and maintaining records.
• Participate in audits and act as a backup Quality representative for the lab.
• Prepare reports for Daily Stand-up meetings as needed.

Skills

Customer communication

Organizational skills

Team collaboration

Training ability

Education

Associate’s degree in Business/Science/Quality

Tools

CRM systems

ERP systems

MS Office

Job description

Job Summary

We are seeking a skilled service and quality coordinator with a strong background in customer service to join our team. This individual would be responsible to communicate with customer, handle escalations and also maintain administrative tasks for a 17025 accredited quality management system.

Responsibilities

• Receives and processes units in Oracle/CRM software.
• Arrange for movement of customer's equipment to other Fluke Labs or local vendors.
• Review customer purchase order for services required.
• Performs QA Verification of items returning from US labs before sending back to customer.
• Respond to customer inquiries over calls or emails regarding job status, review with management or technician and relay to customer as required.
• Follows-up with customer about the orders waiting for approval/method of payment.
• Participate in QMS related activities and manage 17025 QMS for the lab.
• Assist technical manager on quality related administrative tasks such as updating procedures, work instructions and maintaining records.
• Participate in Internal and External 9001 and 17025 audits alongside technical manager and act as a backup Quality representative for the lab.
• Prepare reports for Daily Stand-up meetings as needed.
• Handles escalations from junior service coordinators and train as needed.
• Perform other related duties as assigned.

Qualifications

• Must be a Canadian permanent resident or citizen.
• Associate’s degree in Business/Science/Quality and/or equivalent work experience.
• Minimum 3 years of experience as customer service or service coordinator in a fast paced environment.
• Proven ability to communicate well with internal and external customers via phone and email.
• Excellent written and oral communication skills, excellent organizational skills.
• Good computer skills with focus on Word, Excel, Outlook, CRM and ERP systems.
• Understanding of 9001 and/or 17025 Quality system.
• Able to routinely lift up to 50 lbs.
• Good attitude. Meticulous attention to detail. Works well in a team setting.
• Good work ethics and willingness to learn and succeed.

Preferred

• Experience as service/quality coordinator in a calibration lab setting.
• Experience managing quality documents and records in a 17025 accredited organization.

Fortive Corporation Overview

Fortive's essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Fluke

Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety. A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand. We Are an Equal Opportunity Employer Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [e-mail].