Quality Assurance Tech

Amazon; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading eCommerce company based in Toronto is looking for a Technical Support Specialist to join their Amazon Business team. In this role, you will be responsible for triaging data quality support tickets, monitoring ETL pipeline performance, and conducting quality assurance reviews of datasets. The ideal candidate has at least 1 year of technical support experience and knowledge of data structures and SQL. Join a passionate team dedicated to reimagining B2B operations and drive results for our customers.

Qualifications

• 1+ years of technical support experience.
• Experience troubleshooting and debugging technical systems.
• Knowledge of data structures, data modeling, and database schema.

Responsibilities

• Perform first-level triage and resolution of data quality support tickets.
• Conduct regular quality assurance reviews of datasets and reports.
• Monitor and maintain ETL pipeline performance.
• Create and maintain documentation for quality control processes.
• Assist in developing data quality metrics and alerts.

Skills

Technical support experience

Troubleshooting technical systems

Knowledge of data structures

Data modeling

Database schema

Education

Bachelor's degree

Tools

SQL

Job description

Overview

Description

Amazon Business (AB) is re-inventing B2B eCommerce by offering business customers of all sizes the same advantages Amazon has already brought to consumers including broad selection, low pricing, and great customer service. Worldwide Amazon Business Operations is building the operations and supply chain solutions that will enable AB’s rapid growth by re-engineering many parts of our supply chain to offer bulk, consolidated, pallet, and many other parcel delivery services that business customers require.

Responsibilities

• Perform first-level triage and resolution of data quality support tickets, including investigation of data discrepancies, validation of report outputs, and documentation of issue resolution steps
• Conduct regular quality assurance reviews of datasets, standardized reports, and dashboards to identify potential data integrity issues, inconsistencies, or anomalies before they impact downstream processes
• Monitor and maintain ETL pipeline performance according to established SOPs, including tracking job execution, investigating failed runs, and coordinating with engineering teams for resolution of complex issues
• Create and maintain documentation for quality control processes, troubleshooting guides, and known issue resolutions to build the team's knowledge base
• Assist in developing and refining data quality metrics, thresholds, and alerts to improve proactive monitoring capabilities

A day in the life

Your day will be a blend of monitoring ETL pipelines for order and shipping data, investigating discrepancies in business customer reports, and responding to data quality support tickets. You''ll work closely with Product and Program Managers to validate dashboard accuracy and troubleshoot issues, while maintaining documentation of quality processes and coordinating with engineering teams on more complex problems that impact B2B order processing and fulfillment metrics.

About the team

We are a passionate group dedicated to reimagining B2B eCommerce operations. Our team sits at the intersection of technology and business strategy, developing unique solutions that differentiate Amazon Business from traditional procurement platforms. We''re not just supporting operations; we''re pioneering how businesses purchase and receive goods.

Qualifications

Basic Qualifications

• 1+ years of technical support experience
• Experience troubleshooting and debugging technical systems
• Knowledge of data structures, data modeling, and database schema

Preferred Qualifications

• Bachelor's degree
• Knowledge of SQL

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.