Quality Assurance Customer Service Representative

GardaWorld; Lethbridge; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Representative in Edmonton, where you will play a vital role in ensuring customer satisfaction. In this dynamic position, you will engage with sales representatives and technicians, manage account creation, and oversee quality assurance processes. This role offers a hybrid work environment, allowing you to balance office presence with remote work. With a starting salary of $17.5 per hour, you will be part of a diverse and inclusive team dedicated to making the world a safer place. If you have a passion for customer service and a keen eye for detail, this opportunity is perfect for you.

Qualifications

• Exceptional attention to detail and ability to multitask effectively.
• Experience in a customer service environment is a plus.

Responsibilities

• Handle inbound and outbound calls for customer service support.
• Maintain departmental dashboards and ensure quality assurance.

Skills

Attention to Detail

Multitasking

Customer Service Experience

Tools

Zoho

Job description

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Quality Assurance Customer Service Representative

Business Unit: Corporate

Career Area: Operations and Administration

Location: Edmonton, Alberta, CA

GardaWorld is hiring! Join our esteemed team as a Customer Service Representative in Edmonton and contribute to our remarkable journey!

Your Role:
As a Customer Service Representative, you will be taking internal calls from sales representatives and technicians and ensuring that the information in the customer management and monitoring station databases is accurate.

Job Duties & Responsibilities:

• Inbound and outbound calls with Liberty Sales representatives and Technicians for account creation and credit check support, customer welcome calls, installation scheduling and support, account updates, etc.
• Review and daily maintenance of the departmental dashboards.
• Service Call follow-up and completion of quality assurance requirements.
• Review and processing customers' upfront and first month’s invoices and payment.
• Being present, engaged, and available to answer questions and resolve team issues quickly and efficiently.

Skills/Qualifications:

• Primarily an office position, Hybrid work environment (3 days in the office).
• Exceptional attention to detail.
• Ability to multitask (including but not limited to calls, emails, data and quality reports, etc.).
• Salary starting at $17.5 per hour.
• You will be using the Zoho platform.
• Experience in a Customer Service Environment/Call Center will be considered an asset.

GardaWorld: Make the world a safer place

GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.

We thank all candidates for their interest; however, we will communicate only with the selected candidates.