Customer Service Representative-Remote (Bilingual: French / English)

Concentrix; London; Remote; CAD 60,000 - 80,000; Full time

Job summary

An established industry player in customer service and technology solutions is seeking bilingual professionals to join their dynamic team. This role offers a competitive hourly wage and a supportive work environment that prioritizes personal and professional growth. With opportunities for career advancement and a comprehensive benefits package, this position is ideal for those who thrive in a fast-paced, inclusive culture. If you are passionate about delivering exceptional customer experiences and eager to learn new technologies, this is the perfect opportunity for you.

Benefits

Paid Training

Lucrative Employee Referral Bonus

Comprehensive Benefits Package

Registered Retirement Savings Plan

Paid Time Off

Qualifications

• Fluency in French and English is a must.
• 1 year of customer service experience required.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Help customers resolve basic technical issues.

Skills

Bilingual (French and English)

Customer Service Experience

Computer Navigation Skills

Education

High School Diploma or GED

Job description

Employer Industry: Customer Service and Technology Solutions

Why consider this job opportunity:
- Salary up to $25 per hour, including performance-based incentives
- Paid training and lucrative employee referral bonus opportunities
- Comprehensive benefits package including medical, dental, and vision insurance, registered retirement savings plan, and paid time off
- Opportunities for career advancement with 80% of managers promoted from within
- Supportive and inclusive work culture with a focus on personal and professional growth
- Celebrations and events that promote diversity, equity, and community engagement

What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide in the customer’s preferred language
- Help customers resolve basic technical issues
- Track, document, and retrieve information in databases
- Maintain broad knowledge of client products and/or services, such as smartphones, tablets, and computers
- Deliver expert customer experiences with a positive attitude

What is Required (Qualifications):
- Must be fluent in both French and English
- Minimum of 1 year of customer service experience
- High school diploma or GED
- Ability to work in a quiet, distraction-free environment at home
- Strong computer navigation skills and knowledge of PCs

How to Stand Out (Preferred Qualifications):
- Familiarity with iOS and/or MacOS, or comparable technology
- Eagerness to learn new technologies and adapt to fast-paced environments
- Experience with performance-based customer service metrics

#CustomerService #RemoteWork #BilingualJobs #CareerGrowth #InclusiveCulture

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