Customer Service Representative-Remote (Bilingual: French / English)

Concentrix; Markham; Remote; CAD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company that values diversity and community engagement. This role offers a unique opportunity to provide exceptional customer support in both French and English, ensuring a positive experience for clients. With a focus on career advancement and personal development, you'll benefit from paid training and a comprehensive benefits package. Enjoy the flexibility of a remote work arrangement while being part of a supportive team that champions equal opportunity and inclusivity. If you're eager to learn and adapt to new technologies, this is the perfect opportunity for you.

Benefits

Paid training

Comprehensive benefits package

Employee referral bonus

Flexible work-from-home arrangement

Qualifications

• Minimum of 1 year of customer service experience required.
• Strong computer navigation skills and multitasking proficiency.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track and document information in databases.

Skills

Fluent in French

Fluent in English

Customer service experience

Computer navigation skills

Multitasking proficiency

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Technology Solutions

Why consider this job opportunity:
- Salary up to $25 per hour, including performance-based incentives
- Paid training and opportunities for career advancement and personal development
- Lucrative employee referral bonus opportunities
- Comprehensive benefits package including medical, dental, and vision insurance
- Supportive and inclusive work environment with a focus on diversity and community engagement
- Flexible work-from-home arrangement

What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide in the customer’s preferred language
- Assist customers in resolving basic technical issues
- Track, document, and retrieve information in databases
- Maintain a broad knowledge of client products and services, such as smartphones and tablets
- Deliver expert customer experiences with a positive attitude

What is Required (Qualifications):
- Must speak fluent French and English
- Minimum of 1 year of customer service experience
- High school diploma or GED
- A quiet, distraction-free environment for remote work
- Strong computer navigation skills and proficiency in multitasking

How to Stand Out (Preferred Qualifications):
- Familiarity with iOS and/or MacOS or comparable technology
- Previous experience in a tech-related customer service role
- Eagerness to learn and adapt to new technologies

#CustomerService #RemoteWork #BilingualJobs #CareerGrowth #InclusiveWorkplace

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."