Customer Service Representative-Remote (Bilingual: French / English)

Concentrix; Calgary; Remote; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking dedicated customer service representatives to join their remote team. This role offers a competitive salary with performance-based incentives and a comprehensive benefits package, including medical, dental, and vision insurance. The company promotes career growth, with many managers being promoted from within. You will provide exceptional customer support, assisting clients with technical issues and maintaining product knowledge. If you are bilingual in French and English and thrive in a fast-paced environment, this opportunity is perfect for you.

Benefits

Comprehensive benefits package

Paid training

Lucrative employee referral bonuses

Opportunity for career advancement

Supportive company culture

Qualifications

• Minimum of 1 year of customer service experience required.
• Ability to work from a quiet, distraction-free environment.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.

Skills

Fluent in French

Fluent in English

Customer service experience

Computer navigation skills

Education

High school diploma or GED

Job description

Employer Industry: Customer Service Solutions

Why consider this job opportunity:
- Salary up to $25 per hour, including performance-based incentives
- Opportunity for career advancement and growth within the organization, with 80% of managers promoted from within
- Work remotely from the comfort of your home
- Comprehensive benefits package including medical, dental, and vision insurance, paid time off, and a registered retirement savings plan
- Paid training and lucrative employee referral bonus opportunities
- Supportive and inclusive company culture with programs promoting diversity and community engagement

What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide in the customer’s preferred language
- Assist customers in resolving basic technical issues
- Track, document, and retrieve information in databases
- Maintain knowledge of client products and/or services, such as smartphones, tablets, and computers
- Deliver expert customer experiences with a positive attitude

What is Required (Qualifications):
- Must speak fluent French and English
- Minimum of 1 year of customer service experience
- High school diploma or GED
- Ability to work from a quiet, distraction-free environment at home
- Strong computer navigation skills and knowledge of PCs

How to Stand Out (Preferred Qualifications):
- Familiarity with iOS and/or MacOS, or comparable technology
- Eagerness to learn new technologies
- Experience in a fast-paced multi-tasking environment

#CustomerService #RemoteWork #BilingualJobs #CareerGrowth #InclusiveCulture

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