Customer Service Representative-Remote (Bilingual: French / English)

Concentrix; Fort McMurray; Remote; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking dedicated individuals for a remote customer service role. This position offers a competitive salary and performance-based incentives, along with a comprehensive benefits package that includes medical, dental, and vision insurance. With a strong focus on career advancement, 80% of management positions are filled internally. The inclusive company culture has earned recognition as a top workplace, promoting personal and professional growth through paid training and mentorship programs. Ideal candidates will be bilingual in French and English, possess strong computer skills, and thrive in a quiet home environment.

Benefits

Comprehensive benefits package

Paid training and mentorship programs

Opportunity for career advancement

Inclusive company culture

Qualifications

• Fluency in French and English is required for effective communication.
• 1+ year of customer service experience is essential.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.

Skills

Bilingual (French and English)

Customer Service Experience

Computer Navigation Skills

Education

High School Diploma or GED

Tools

iOS

MacOS

Job description

Employer Industry: Customer Service Solutions

Why consider this job opportunity:
- Salary up to $25 per hour, including performance-based incentives
- Opportunity for career advancement with 80% of management promoted from within
- Work remotely from the comfort of your home
- Comprehensive benefits package, including medical, dental, and vision insurance
- Paid training and mentorship programs to support personal and professional growth
- Inclusive company culture recognized with awards for being a top workplace

What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide in the customer’s preferred language
- Assist customers in resolving basic technical issues
- Track, document, and retrieve information in databases
- Maintain a broad knowledge of client products and/or services
- Offer additional products and/or services to customers

What is Required (Qualifications):
- Must be fluent in both French and English
- At least 1 year of customer service experience
- High school diploma or GED
- Ability to work in a quiet and distraction-free home environment
- Strong computer navigation skills and knowledge of PCs

How to Stand Out (Preferred Qualifications):
- Familiarity with iOS and/or MacOS or comparable technology
- Eagerness to learn and adapt to new technologies
- Experience with fast-paced multi-tasking environments

#CustomerService #RemoteWork #CareerGrowth #BilingualJobs #InclusiveWorkplace

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