Customer Service Representative-Remote (Bilingual: French / English)

Concentrix; Winnipeg; Remote; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking dedicated customer service representatives to join their dynamic team. This role offers the flexibility of remote work, allowing you to provide exceptional support to customers in both French and English. With a focus on career advancement, the company promotes from within, ensuring that your hard work is recognized and rewarded. Enjoy a comprehensive benefits package, including medical and dental insurance, along with paid training and referral bonuses. If you're passionate about technology and customer service, this opportunity is perfect for you!

Benefits

Comprehensive benefits package

Paid time off

Retirement savings plan

Paid training

Employee referral bonuses

Flexible hours

Qualifications

• 1+ year of customer service experience required.
• Fluency in French and English is essential.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.

Skills

Bilingual (French and English)

Customer Service

Technical Support

Computer Navigation Skills

Education

High School Diploma or GED

Tools

iOS

MacOS

Job description

Employer Industry: Customer Service and Support

Why Consider this Job Opportunity:
- Salary up to $25 per hour, including performance-based incentives
- Opportunity for career advancement and growth within the organization, with 80% of managers promoted from within
- Work remotely from home, with flexible hours
- Comprehensive benefits package including medical, dental, and vision insurance, as well as paid time off and a retirement savings plan
- Paid training and lucrative employee referral bonuses
- Inclusive company culture with a focus on diversity, equity, and community support

What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide in the customer’s preferred language
- Assist customers in resolving basic technical issues
- Track, document, and retrieve information in databases
- Maintain knowledge of client products and/or services, such as smartphones, tablets, and computers
- Offer additional products and/or services to enhance customer experience

What is Required (Qualifications):
- Must be fluent in both French and English
- Minimum of 1 year of customer service experience
- High school diploma or GED required
- Ability to work in a quiet, distraction-free environment at home
- Strong computer navigation skills and familiarity with technology

How to Stand Out (Preferred Qualifications):
- Familiarity with iOS and/or MacOS or comparable technology
- Eagerness to learn new technologies and adapt to fast-paced environments
- Experience with technical support or troubleshooting

#CustomerService #RemoteWork #BilingualOpportunities #CareerGrowth #InclusiveWorkplace

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