Customer Service Representative-Remote (Bilingual: French / English)

Concentrix; Airdrie; Remote; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking dedicated customer service representatives to join their remote team. This role offers the chance to work in a distraction-free environment while providing exceptional support to customers. With a focus on career growth, the company promotes from within and offers comprehensive training. You'll engage with clients, resolve inquiries, and enhance their experience with innovative products. Join a supportive culture that values diversity and wellness, making a meaningful impact in the customer service landscape.

Benefits

Comprehensive Benefits Package

Paid Training

Performance-Based Incentives

Career Advancement Opportunities

Qualifications

• Fluency in both French and English is a must.
• At least 1 year of customer service experience required.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.

Skills

Bilingual (French and English)

Customer Service Experience

Computer Navigation Skills

Education

High School Diploma or GED

Tools

PC Knowledge

Job description

Employer Industry: Customer Service

Why consider this job opportunity:
- Salary up to $25 per hour
- Opportunity for career advancement with 80% of managers promoted from within
- Work remotely from a distraction-free environment
- Paid training and performance-based incentives
- Comprehensive benefits package including medical, dental, and vision insurance
- Supportive and inclusive company culture with diversity and wellness programs

What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide in the customer's preferred language
- Assist customers in resolving basic technical issues
- Track, document, and retrieve information in databases
- Maintain knowledge of client products and/or services, such as smartphones and tablets
- Offer additional products and/or services to enhance customer experience

What is Required (Qualifications):
- Must be fluent in both French and English
- At least 1 year of customer service experience
- High school diploma or GED
- Ability to work in a quiet, distraction-free home environment
- Strong computer navigation skills and knowledge of PCs

How to Stand Out (Preferred Qualifications):
- Familiarity with iOS and/or MacOS or comparable technology
- Eagerness to learn new technologies
- Experience in fast-paced multi-tasking environments

#CustomerService #RemoteWork #CareerGrowth #BilingualJobs #InclusiveCulture

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