Quality Analyst Technician

Insight Global; Toronto; On-site; Full time

Job summary

A leading company, Insight Global, is seeking Quality Analyst Technicians to ensure the functionality of audio-visual systems. Responsibilities include testing equipment performance, troubleshooting, and ensuring optimal interaction with UC technologies like Microsoft Teams. This entry-level contract position requires a commitment to QA/QC best practices in a collaborative environment.

Qualifications

• Experience in conducting QA/QC testing on AV technologies.
• Ability to troubleshoot AV systems and equipment.
• Familiarity with UC technologies integration.

Responsibilities

• Conduct QAQC testing on AV technologies.
• Test and troubleshoot conference meeting cameras.
• Document and report test results and issues.

Skills

QA/QC testing

Integration testing

Troubleshooting

Technical support

Documentation

Job description

1 week ago Be among the first 25 applicants

This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$31.00/hr - CA$34.00/hr

Direct message the job poster from Insight Global

We are looking for five (5) Quality Analyst Technicians who will be responsible for ensuring the quality and functionality of all audio-visual systems and equipment, including but not limited to:

• Conducting QAQC testing on AV technologies such as Crestron/flex/MTR(s), SurfaceHubs, Dante, Biamp, QSYS, and related systems. Performing integration and functionality tests to ensure seamless interaction between AV components and UC technologies like Office 365 and Microsoft Teams.
• Testing and troubleshooting conference meeting cameras (Poly, PTZ, OneBeyond, Qsys, Huddly, Logi) to ensure proper performance and integration with the AV system.
• Verifying camera alignment, video quality, and compatibility with AV control systems.
• Ensuring full integration and optimal functioning of UC technologies, especially Microsoft Teams and Office 365, within AV systems.
• Testing interactions between conferencing systems, AV hardware, and software platforms for smooth user experiences.
• Performing network compatibility testing for AV systems, including Wi-Fi, PoE, and firewall/security applications.
• Testing data flow, latency, and connection stability across networks to meet company standards.
• Using QSYS for operational testing, configuration, and verification across various AV setups.
• Collaborating with engineering and IT teams to resolve QSYS system integration issues, ensuring high audio and video quality.
• Implementing QA/QC best practices to meet performance, reliability, and safety standards.
• Documenting and reporting test results, issues, and resolutions, ensuring procedures are clear and repeatable.
• Working closely with engineering teams during installation or configuration, troubleshooting and retesting faulty components.
• Providing technical support and guidance during deployment and troubleshooting phases.
• Ability to work multiple days per week at CIBC Square in downtown Toronto.
• QA/QC testing includes:
• All AV displays and screen casting functionalities
• All AV audio, video, and control functionalities
• Meeting room booking functionalities
• Camera AI testing includes:
• Outlook booking
• Non-Outlook booking
• Scheduling functions like start, end, cancel, ad hoc, etc.

Seniority level

• Entry level

Employment type

• Contract

Job function

• Quality Assurance

Industries

• Banking