Public Service Counter Supervisor (Full Time - LTTT)

City of Chilliwack; Chilliwack; On-site; CAD 30,000 - 60,000; Full time

Job summary

A municipal authority in Chilliwack seeks a Public Service Counter Supervisor for full-time duties. The successful candidate will supervise front counter functions and staff in the RCMP Community Police Office, ensuring efficient operation through reliable management. Candidates must possess a Grade 12 education, a degree in Criminology or Business Administration, and a minimum of five years experience in a police environment. Knowledge in firearms and law procedures is critical, with a starting salary of $52.33 per hour.

Qualifications

• Minimum of 5 years experience working in a police environment.
• Courses in supervision or equivalent combination of training and experience.

Responsibilities

• Assist management to achieve efficient operation for the RCMP Community Police Office.
• Provide reliable performance in Firearm Information and investigative work.
• Supervise Front Counter staff and mailroom staff.
• Schedule, train, and evaluate performance of subordinates.
• Process Police Information Checks and serve subpoenas.

Skills

Knowledge of the National Firearms Manual

Knowledge of law enforcement/court procedures

Knowledge of modern office practices

Typing ability

Politeness and courtesy in public interactions

Supervisory planning and directing

Office equipment and computer program proficiency

Establishing effective working relationships

Maintaining required security clearance

Education

Grade 12 education

Degree in Criminology or Business Administration

Job description

2025-91 - Public Service Counter Supervisor (Full Time - LTTT)

Status: New

This is an internal posting. To apply, you must be logged in and have a City employee number specified in your profile.

Details

Posting #: 2025-91
Title: Public Service Counter Supervisor (Full Time - LTTT)
This posting is only open to current City of Chilliwack employees.
Department: Chilliwack RCMP - Public Safety and Social Development

Duties

The incumbent in this class will assist management to achieve an efficient operation for the RCMP Community Police Office through reliable performance in staff supervision, providing reliable performance in Firearm Information and investigative work, observing and complying with Municipal and R.C.M.P. policies and all acceptable security and safety practices. Providing staff supervision for all Front Counter staff, mailroom staff, Information Officer and the Finance Section.

The incumbent will be responsible for staff supervision and front counter functions of the R.C.M.P. Community Police Office; scheduling, training and evaluating the performance of subordinates; assigning work to subordinates and monitoring to ensure satisfactory completion. The incumbent will be required to process positive hit Police Information Checks, complete local indices checks for other jurisdiction requests, serve subpoenas and summonses, confirm Notice and Orders sign off on Police Certificates. Assist front counter staff with Education:

-Must have a minimum of Grade 12 education plus a Degree in Criminology or Business Administration from a recognized post secondary institution supplemented by courses in supervision or the equivalent combination of training and experience; a minimum of 5 years experience working in a police environment.

Skills

• Sound knowledge of the National Firearms Manual, RCMP Informatics Manual, Operations Manual and Administration Manual;
• Sound knowledge of law enforcement/court procedures;
• Good knowledge of modern office practices and procedures;
• General knowledge and ability to type;
• Able to be polite, courteous and tactful in dealing with the public and be neat in appearance;
• Able to plan, direct and supervise the work of subordinates;
• Ability to operate a wide variety of standard office equipment and computer programs;
• Able to establish and maintain an effective working relationship with Department officials and other members of staff, be polite, courteous and tactful in dealing with the general public and be neat and presentable in appearance;
• Able to qualify for and maintain the required security clearance for the position. Failure on the part of the employee to satisfy this requirement will necessitate the removal of that employee from this position;
• The incumbent will be required to perform other related duties upon request of the Manager, Police Finance and Administration;
• Able to plan, direct and supervise the work of subordinates.

Salary and Employment

Salary: $52.33 per hour (2025 rate)
Employment Type: Permanent Full Time
Closing: 2025-12-23 04:30 PM
Posted: 2025-12-09

This is an internal posting. To apply, you must be logged in and have a City employee number specified in your profile.