Project Administrative Assistant

Jobtailor; Edmonton; On-site; CAD 32,000 - 45,000; Full time

Job summary

Jobtailor is seeking an Administrative Support professional to review and assess new applications for the funding program, and to communicate with employers by phone and email.

The role requires a proactive attitude, excellent organization, and the ability to manage multiple tasks while maintaining accurate documentation and records. Experience with Microsoft 365 and CRM systems is highly valued.

Qualifications

• Previous experience in an administrative, customer service, or program support role.
• Proactive and take initiative with a can-do attitude.
• Strong verbal and written communication skills.
• Comfortable communicating with employers by phone and email.
• Excellent organizational skills with high attention to detail.
• Ability to manage multiple tasks and prioritize work effectively.
• Tech savvy and comfortable working with new technology and/or databases.
• Familiarity with Microsoft 365 applications and CRM/case management systems is an asset.

Responsibilities

• Review and assess new applications to support the progression of the funding program.
• Communicate with employers regarding program inquiries and provide follow-up support via phone and email.
• Respond to employer leads and inquiries as the first point of contact for the funding program.
• Maintain accurate records and documentation related to applications and employer interactions.
• Assist with tracking application status and ensuring timely movement through the funding process.
• Escalate complex inquiries or issues to the appropriate team members as needed.
• Provide general administrative support to ensure smooth program operations.

Skills

Administrative support

Customer service

Verbal communication

Microsoft 365

CRM familiarity

Tools

Microsoft 365

CRM systems

Databases

Job description

• Review and assess new applications to support the progression of the funding program.
• Communicate with employers regarding program inquiries and provide follow-up support via phone and email.
• Respond to employer leads and inquiries as the first point of contact for the funding program.
• Maintain accurate records and documentation related to applications and employer interactions.
• Assist with tracking application status and ensuring timely movement through the funding process.
• Escalate complex inquiries or issues to the appropriate team members as needed.
• Provide general administrative support to ensure smooth program operations.

Requirements

• Previous experience in an administrative, customer service, or program support role.
• Desire to be proactive and demonstrate initiative with a can-do attitude.
• Strong verbal and written communication skills.
• Comfortable communicating with employers and external stakeholders by phone and email.
• Excellent organizational skills with high attention to detail.
• Ability to manage multiple tasks and prioritize work effectively.
• Tech savvy and comfortable working with new technology and/or databases.
• Familiarity with Microsoft 365 applications and CRM/case management systems considered an asset.

Core Competencies

Demonstrates strong organizational and communication skills while effectively managing multiple tasks in a program support role. Proficient in utilizing technology and CRM systems to enhance program operations and maintain accurate records.

Highest-signal resume keywords

• Administrative Support Experience
• Customer Service Skills
• Strong Verbal Communication
• Microsoft 365 Proficiency
• CRM/Case Management Familiarity

ATS Optimization Keywords

Soft Skills

• Attention to Detail
• Proactive Attitude
• Initiative
• Effective Prioritization

Industry Keywords

• Funding Program
• Employer Communication
• Application Tracking
• Program Inquiries
• Documentation Management

Tools & Technologies

• Microsoft 365
• CRM Systems
• Databases