Program Support Worker – Part-Time, Fixed Term

Jobtailor; Vancouver; On-site; CAD 42,000 - 54,000; Full time

Job summary

Jobtailor in Vancouver, Canada is seeking an organized Administrative Assistant to support programs and projects. You will handle inquiries, manage client records, assist with workshops, and contribute to reports, while ensuring confidentiality.

The role requires 1-2 years of admin experience, an Office Management or Business Admin qualification, proficient MS Word/Excel, and strong communication. Multilingual candidates are considered an asset.

Qualifications

• Office Management/Business Administration diploma or certificate; consider equivalents.
• 1–2 years of relevant administration experience.
• A current and satisfactory criminal record check.
• Excellent administrative skills with data management experience.
• Proficient in word processing, spreadsheets, databases and standard office equipment.
• Strong verbal and written communication skills.
• Multilingual abilities are an asset.
• Knowledge of mental health needs.
• Strong coordination and organizational abilities; ability to set priorities and meet deadlines.
• Ability to work independently and as part of a team.
• Sound judgment and initiative.
• Cultural sensitivity and understanding of diverse clients.

Responsibilities

• Perform administrative tasks: answer inquiries about programs and projects; file documents and prepare reports.
• Respond to client and community partner inquiries promptly.
• Support clients: register, maintain records, provide information and referrals.
• Promote program participation and register clients using the database.
• Assist with client intake and coordinate workshop logistics.
• Provide admin support for reports, intake data, attendance, and forms.
• Maintain confidentiality of client and student information.
• Provide general facility orientation to clients and partners.
• Perform other administrative duties as assigned to support the program.

Skills

Administration

Data management

Verbal communication

Written communication

Coordination

Multitasking

Teamwork

Judgment

Initiative

Cultural sensitivity

Education

Office Management Diploma

Business Administration Certificate

Criminal Record Check

Tools

Word Processing Software

Spreadsheet Software

Database Management

Job description

• Perform administrative tasks: answer inquiries about the programs/projects; file documents; produce documents and spreadsheets; prepare and/or assist with presentations, marketing, reports and surveys; order office/program supplies and maintain inventory; code invoices; enter/record financial data and other data
• Respond to client and community partners' inquiries in a timely manner
• Support clients: register them; maintain client records; provide information/referrals and orientation; additional support as assigned
• Promote program to interested clients, answer client questions regarding the program participation, and register clients using appropriate database and procedures
• Assist with client intake and coordinating workshop logistics details
• Provide administrative support for reports, client intake information, workshop attendance, and forms
• Maintain confidentiality in all matters related to client/student information
• Provide general orientation to the facilities for clients/community partners/stakeholders both in person and over the phone
• Perform administrative duties related to the program or project, as assigned.

Requirements

• Office Management/Business Administration diploma/certificates and/or appropriate combination of experience and training
• 1-2 years' relevant administration experience
• A current and satisfactory Criminal record check is required
• Excellent administration skills with some experience in data management
• Proficient computer skills in word processing, spreadsheets, database, and standard office equipment
• Good verbal and written communication skills
• The ability to speak other languages will be considered an asset
• Knowledge about mental health needs
• Great coordination skills, effective organizational abilities: able to set priorities and meet deadlines; able to multi-task
• Able to work independently and with a team
• Must possess sound judgement and initiative
• Cultural sensitivity and understanding of the needs of diverse clients with mental health issues

Core Competencies

Demonstrates strong administrative skills with proficiency in data management, client support, and effective communication. Capable of maintaining confidentiality while coordinating logistics and managing diverse client needs, particularly in mental health contexts.

Highest-signal resume keywords

• Office Management
• Data Management
• Client Support
• Communication Skills
• Cultural Sensitivity

ATS Optimization Keywords

Hard Skills

• Document Production
• Spreadsheet Management
• Database Management
• Financial Data Entry
• Inventory Management

Soft Skills

• Organizational Skills
• Coordination Skills
• Judgment
• Initiative
• Team Collaboration

Certifications & Qualifications

• Office Management Diploma
• Business Administration Certificate
• Criminal Record Check

Industry Keywords

• Mental Health Needs
• Client Intake
• Workshop Logistics
• Confidentiality
• Community Partnerships

Tools & Technologies

• Word Processing Software
• Spreadsheet Software
• Standard Office Equipment