Program Coordinator, GTA

Jobtailor; Toronto; On-site; CAD 55,000 - 75,000; Full time

Job summary

Jobtailor in Toronto is seeking a dedicated Program Coordinator to manage client outreach, intake, onboarding, and ongoing support within our community services team.

You will build relationships with clients, partners, volunteers, and stakeholders, plan group sessions, support workshops, and help drive continuous quality improvement. Strong communication and project management skills are essential, with a commitment to DEI and the ability to work independently or in a team.

Qualifications

• Experience serving diverse clientele in community services.
• Ability to manage multiple projects simultaneously.
• Strong oral and written communication skills.
• Commitment to diversity, equity, and inclusion.

Responsibilities

• Establish and manage relationships with clients, community partners, volunteers, and other stakeholders
• Execute program activities including client outreach and recruitment, intake, onboarding, regular follow-ups, and support
• Participate in program events, job fairs, and other activities
• Plan, organize, and co-facilitate regular group sessions with clients
• Support planning, organization, and facilitator recruitment for client workshops
• Monitor program processes and policies to deliver high-quality services and ensure continuous quality improvement
• Create and update client files, program documents, and presentations in accordance with organizational policies and procedures
• Facilitate positive relationships within the program team, with other departments, and with stakeholders
• Continuously assess program effectiveness and recommend improvements
• Implement changes based on program evaluation findings
• Perform other duties as assigned

Skills

Client outreach

Project management

Communication skills

Team collaboration

Relationship building

Independent work

Attention to detail

English proficiency

French proficiency

Tools

Word processing

Presentation software

Email software

Calendar software

Web-based platforms

Job description

• Establish and manage relationships with clients, community partners, volunteers, and other stakeholders
• Execute program activities including client outreach and recruitment, intake, onboarding, regular follow-ups, and support
• Participate in program events, job fairs, and other activities
• Plan, organize, and co-facilitate regular group sessions with clients
• Support planning, organization, and facilitator recruitment for client workshops
• Monitor program processes and policies to deliver high-quality services and ensure continuous quality improvement
• Create and update client files, program documents, and presentations in accordance with organizational policies and procedures
• Facilitate positive relationships within the program team, with other departments, and with stakeholders
• Continuously assess program effectiveness and recommend improvements
• Implement changes based on program evaluation findings
• Perform other duties as assigned

Requirements

• Experience working with a diverse clientele, including individuals experiencing poverty, housing or employment instability, trauma, domestic violence, mental health and addiction issues, or disabilities
• Capacity to manage change effectively in a dynamic and growing organization
• Understanding and commitment to diversity, equity, inclusion, and anti-oppression issues
• Ability to navigate and develop relationships within the community services sector
• Excellent oral and written communication skills
• Strong project management skills and ability to manage multiple projects simultaneously
• Ability to take initiative and work independently and as part of a team
• Strong interpersonal, organizational, and administrative skills with attention to detail
• Excellent computer skills, including word processing, presentation, email, calendar software, search engines, and web-based platforms
• Respect for privacy and ability to exercise tact and discretion
• Proficiency in English, written and spoken
• Preferred: experience in client intake
• Preferred: proficiency in French, written and spoken

Core Competencies

Demonstrates strong project management and organizational skills to effectively manage client outreach, recruitment, and program activities while fostering relationships within the community services sector. Committed to diversity, equity, and inclusion, with the ability to assess program effectiveness and implement improvements.

Highest-signal resume keywords

• Project Management
• Client Outreach
• Diversity, Equity, and Inclusion
• Excellent Communication Skills
• Interpersonal Skills

ATS Optimization Keywords

Hard Skills

• Client Intake
• Program Evaluation
• Organizational Skills
• Administrative Skills
• Attention to Detail

Soft Skills

• Ability to Work Independently
• Team Collaboration
• Initiative

Industry Keywords

• Community Services
• Client Relationships
• Change Management
• Quality Improvement
• Trauma-Informed Care

Tools & Technologies

• Word Processing Software
• Presentation Software
• Email Software
• Calendar Software
• Web-Based Platforms