Constituent Services Administrator

Jobtailor; Toronto; On-site; CAD 60,000 - 75,000; Full time

Job summary

Jobtailor in Toronto is seeking a Donations Administrator to manage donor data and streamline administrative workflows. You will handle donations in the donor management system and generate reports to support financial operations.

Ideal candidates have a Bachelor's degree and at least three years of admin experience, with strong attention to detail and confidentiality. Proficiency with CRM systems such as Blackbaud and FIS is an asset.

Qualifications

• Bachelor's degree required or equivalent experience.
• Minimum three years relevant administration experience.
• Customer service experience in a professional setting.
• Experience with donor data, biographic data, and charitable donations processes.
• Strong computer aptitude and accuracy.
• Knowledge of CRM software (Blackbaud or equivalent) and FIS is an asset.
• Ability to handle confidential information with tact and discretion.
• Attention to detail in a fast-paced environment.
• Strong verbal and written communication skills.

Responsibilities

• Process donations in the donor management system.
• Monitor, record, reconcile and report on donation accounts.
• Identify and resolve data anomalies and discrepancies.
• Perform routine data entry.
• Implement plans and process improvements for administrative workflow.
• Analyze data and generate reports.
• Liaise with internal and external contacts to obtain critical data.

Skills

Data Entry

Data Reconciliation

Report Generation

Administrative Accounting

Process Improvement

Education

Bachelor's Degree

Tools

CRM Software

Blackbaud

FIS

Job description

• Processing donations in the donor management system
• Monitoring, recording, reconciling and/or reporting on donation accounts
• Identifying and resolving individual data anomalies and discrepancies
• Performing routine data entry
• Implementing plans and process improvements for administrative workflow
• Analyzing data
• Generating reports
• Liaising with internal and external contacts to obtain important data not available through the financial system

Requirements

• Bachelor's Degree or acceptable combination of equivalent experience
• Minimum three (3) years relevant experience in administration
• Prior customer service experience in a professional setting
• Experience in financial procedures, biographic data and processes with respect to charitable donations
• General administrative accounting background
• High level of computer aptitude and accuracy required
• Knowledge of CRM software (such as Blackbaud or equivalent) and FIS an asset
• Ability to exercise initiative and sound judgment, tact and discretion in the performance of the job functions where confidentiality is essential
• Ability to pay meticulous attention to detail and accuracy of information in an often fast-paced and demanding environment
• Strong verbal and written communication skills

Core Competencies

Demonstrates expertise in donor management systems and financial procedures related to charitable donations, with a strong focus on data accuracy and administrative workflow improvements. Proficient in generating reports and liaising with stakeholders to ensure data integrity and confidentiality.

Highest-signal resume keywords

• Donor Management System Experience
• Financial Procedures Knowledge
• Data Analysis Skills
• CRM Software Proficiency
• Strong Communication Skills

ATS Optimization Keywords

Hard Skills

• Data Entry
• Data Reconciliation
• Report Generation
• Administrative Accounting
• Process Improvement

Soft Skills

• Attention to Detail
• Initiative
• Sound Judgment
• Tact and Discretion

Certifications & Qualifications

• Bachelor's Degree

Industry Keywords

• Charitable Donations
• Customer Service
• Biographic Data
• Administrative Workflow

Tools & Technologies

• CRM Software
• Blackbaud
• FIS