Programs & Business Operations Lead

Airbnb; Montreal (administrative region); On-site; CAD 60,000 - 80,000; Full time

Job summary

A global hospitality platform in Montreal seeks a Business Operations Lead to scale community growth and drive strategic initiatives. The candidate will collaborate with cross-functional teams, facilitate business meetings, analyze trends, and support senior leadership. Ideal candidates have 10+ years of experience, strong communication skills, and proficiency in SQL and Excel. The role offers a pay rate of CA $70-$80/hr and comprehensive benefits including medical, dental, and a 401K plan.

Benefits

Medical benefits

Dental benefits

Vision benefits

401K plan

Qualifications

• 10+ years of work experience in a dynamic environment.
• World-class written and verbal communication skills.
• Experience working cross-functionally with multiple departments.
• Impeccable organizational skills and attention to detail.
• Comfort with manipulating large datasets.

Responsibilities

• Align functions to achieve objectives with the Country Manager.
• Drive regular business operation meetings and lead key initiatives.
• Analyze trends and present insights to leadership.
• Support the Country Manager on strategic projects.
• Define and execute cross-functional initiatives end-to-end.

Skills

Data modeling

Analytics

Project management

Communication

Influencing stakeholders

Organizational skills

SQL proficiency

Tools

Excel

Job description

The Community You Will Join:

Every day, Airbnb hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Since our founding, more than 5 million hosts have welcomed over 1.5 billion guest arrivals in almost every country across the globe.

The Chief Business Officer organization plays a pivotal role in driving the company’s growth and expansion efforts worldwide. Our teammates work on commercializing Airbnb’s new and existing businesses, helping Airbnb expand beyond its core offering as a place to stay. This includes recruiting and developing Airbnb’s global supply of high-quality stays, Experiences, and Services, and executing Airbnb’s global strategy in market. With a focus on business strategy, quality supply and international expansion, the team is leading the way for Airbnb’s continued growth and success in its next chapter.

The Geos Team, which sits within CBO, ensures that Airbnb is locally relevant and serves the needs of our global hosts and guests, helping regions more efficiently plan and execute growth strategies across supply, demand, and other surfaces in a way that will resonate with our communities.

As we expand our business, we look for the best and brightest to drive strategic business decisions. To this end, the team is looking for a Business Operations Lead to join our Canada Business Operations team.

The Difference You Will Make:

You will work closely with the cross‑functional leaders and teams, and play a key role in scaling our community growth and optimization‑focused programs. The successful candidate will report to the Country Manager, Canada.

A Typical Day:

• Align all functions to achieve objectives set up with the Country Manager.
• Drive regular business operation meetings and initiate meaningful conversations – leading weekly meetings with cross‑functional project teams (field & online operations, marketing, product, legal) to ensure key initiatives are on track in Canada.
• Analyze macro and micro trends, and present analysis, insights, and actionable plans to Airbnb country and regional leadership team to drive key business decisions.
• Support the Country Manager, Canada, and other senior leaders on key strategic projects – lead and implement ad‑hoc operational and strategic projects for Canada. May require coordination within local country, regional, and teams in San Francisco.
• Own the conception, execution, and measurement of cross‑functional initiatives end‑to‑end. Concretely, this means defining a crisp problem statement, articulating the ideal solution to that problem, identifying key dependencies blocking that solution, and then working with cross‑functional stakeholders to achieve the solution. These initiatives will span across the demand, supply, and regulatory surfaces of the business.

Your Expertise:

• Qualified candidates will ideally have a minimum of 10+ years of work experience, preferably with combined exposure to data‑modeling, analytics, and project management in a dynamic entrepreneurial environment.
• World class written and verbal communicator with the ability to present at all levels of an organization in a succinct, clear, and eloquent manner.
• A proven track record of being able to influence and rally diverse cross‑functional stakeholders against a common mission or goal using both qualitative and quantitative insights.
• Ability to not only dive into details to drive execution but also zoom out to contextualize specific recommendations/initiatives within the broader company strategy.
• Ability to multi‑task by prioritizing work and coordinating required support across various functions to achieve project goals and objectives.
• Impeccable organizational skills, attention to detail and ability to document processes & decisions made.
• Experience implementing and scaling initiatives across globally dispersed teams.
• Experience working cross‑functionally with multiple departments.
• Hands‑on approach, getting things done fast.
• Comfort with manipulating large datasets in excel is a must. SQL proficiency strongly preferred.

Belonging & Accommodations:

Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner.

Pay Rate Range: CA $70-$80/hr

Benefits: Medical, Dental, Vision, 401K