Program Manager, Full-Time

Taproot Community Support Services; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

A community organization in Calgary, Alberta, seeks a Program Manager to oversee operations for culturally-based support services for youth. The successful candidate will provide leadership in service delivery, manage financial and human resources, and work collaboratively with staff and community partners. This full-time role requires a degree in the social sciences, relevant experience, and a commitment to trauma-informed care practices. Join an employee-owned company dedicated to helping individuals thrive.

Benefits

Employee ownership from day one

Work/life balance

Professional development opportunities

Employee and Family Assistance Program

Defined benefit pension plan

Qualifications

• Minimum of three years in a similar facility or program.
• One year in a supervisory or management role is required.
• Current WCB Occupational First Aid Level 1 and CPR certificates required.

Responsibilities

• Provide operational and administrative direction for the development and implementation of the program.
• Manage the annual program budget and perform periodic cost analyses.
• Lead employee relations and manage staff performance.

Skills

Financial management

Human resource management

Conflict resolution

Trauma Informed Practices

Education

Degree in humanities or social sciences

Tools

Abinitio

Inventory Management

Administration And Accounting

Bid Management

Android

Embedded C

Job description

The Program

At Taproot Community Support Services were a 100 percent employee-owned organization through an Employee Ownership Trust (EOT). Every employee is an owner from their first day with a voice in shaping Taproots future and the opportunity to share in employee ownership dividends.

As a Certified B Corporation we harness business for good. Since 1983 we’ve grown steadily now delivering support across Alberta British Columbia and Ontario through more than 90 contracts.

Our 700-plus employee-owners live by five shared values: we are stronger together we lead with optimism we embrace challenges we respect every voice and we go above and beyond. Guided by these principles we deliver more than 125 community-based services each year. We walk alongside about 1600 children youth families and people with diverse abilities with revenues exceeding $50 million.

The Maple Ridge Resource program provides culturally-based programming support and safe home-based accommodations for youth in the care of Ministry of Children and Family Development (MCFD). The resource is a staffed 24 hour resource providing a long term therapeutic placement for 1 child or youth. The resource supports children or youth who have experienced a trauma are addressing adverse childhood experiences and/or overcoming other adversities. The program staff will be networking with and working alongside a team of professionals supporting the youth in many life domains such as education mental health physical health recreation and life skills.

The Position

The program manager provides operational and administrative direction for the development implementation and day-to-day management of the program in this CARF-accredited agency. This position provides leadership in the delivery of person served care with a focus on individualization and integration of services. The role is responsible for administration financial employee and community relations and care delivery outcomes. The program manager participates in agency decision making and is the primary liaison with the contracting body. This position is responsible for overseeing staff members as well as a Program Coordinator.

Schedule:
One (1) permanent full-time positions available working 40 hours per week:
Taproot is open to considering fewer hours per week for a qualified candidate
Monday through Friday 0800-1600 hours may vary to meet the needs of the program
Requires the full ability to perform on-call duties which may include weekends statutory holidays and evenings.

In Your Role You Will

Manage / oversee a number of areas that include:

• Administration
  • Participate in long-term planning and visioning for the program and organization contributing to the development of goals objectives and strategies to achieve organizational success.
  • Develop and manage the annual program budget and perform periodic cost and productivity analyses. Utilizes data to evaluate program effectiveness and make informed decisions about future planning and improvements.
  • Ensures personnel administration is completed and monitored to established agency licensing funder and CARF standards.
• Employee Relations
  • Develop highly engaged staff and ensure optimal levels of qualified staff are available through the recruitment screening and hiring process.
  • Provides coaching mentorship and supervision of staff in performance and conduct assigning work training growth opportunities and promotions and team building activities to motivate employees to peak performance and productivity.
  • Evaluates and conducts regular performance conversations with staff ensuring feedback is clear constructive and aligned with organizational goals.
  • Manage employee/labour relations conflict concerns compliance with provincial employment standards applicable collective agreements policies and ensuring a positive safe work environment. Addresses and handles disputes policy violations misconduct performance management and other concerns in a timely manner. Determines disciplinary actions and participates in decisions on staff terminations ensuring appropriate processes are followed.
  • Responsible for cooperative management and union relationships this includes resolving grievances and participating in labour management meetings and union negotiations.
• Service Delivery
  • Promote a safe structured and predictable environment that reduces conflict and enhances child and adult development.
  • Design implement and evaluate programs that support the developmental needs of children and adult individuals; while incorporating family involvement and trauma-informed care practices.
  • Foster a collaborative and supportive team environment where staff are empowered to build strong positive relationships with children and adult individuals.
  • Lead the development of strategies that mitigate potential trauma triggers and create a healing environment for individual in care.
• Public/Community Relations
  • Represent the program and/or agency at various interagency forums as well as to the media government agencies families/caregivers funding bodies and/or the general public/local community; network with other agencies organizations individuals and community groups for the benefit of the service recipients and program including participation on community boards committees and professional groups.

Perform miscellaneous job-related duties as required.
Provide on-call and emergency coverage on pager or cell.
A complete and detailed list of key responsibilities can be available at time of interview.

***Prior to confirmation of employment all applicants must provide a copy of a current Criminal Record Check and/or Government Screening Letter. These checks vary depending on province and sector and will be communicated by the Program Hiring Team.

As An Ideal Candidate You Possess

A degree in one of the humanities social sciences or related field with educational preparation for the roles of manager and administrator.
Minimum of three years in a similar facility or program with at least one year in a supervisory or management role.
Must have specific experience with financial and human resource management.
Current WCB Occupational First Aid Level 1 and CPR certificates required.
Non-Violent Physical Crisis Intervention Certificate and Conflict Resolution Certificate
Experience with basic sign language and/or alternative communication strategies training or experience an asset.
Valid Class 5 Drivers License and clean drivers abstract with a reliable safe vehicle that has appropriate insurance

Other Requirements:
Prior experience in Trauma Informed Practices
Prior experience in implementing Behavioural Interventions
Successful criminal record/vulnerable sector check.
Successful candidate must sign an oath of confidentiality a conflict of interest statement abuse protocols and a code of ethics statement

What Taproot Community Support Services Does

At Taproot your passion for helping others can truly make a difference. As an employee-owned company we value collaboration learning and innovation. Our strength-based approach guides both our care and how we support each other. Join a team where your voice matters and together we’re building a company we’re proud of.

Our Employees Enjoy

• Employee ownership from day one through our EOT with opportunity for profit-sharing dividends
• Work/life balance
• Learning and career development opportunities
• Competitive wages and salaries
• Paid vacation and benefits for eligible employees
• Defined benefit pension plan (Municipal Pension Plan) for eligible employees within British Columbia
• Matching RRSP plan for eligible employees within Alberta
• Professional development opportunities and job-related training
• Employee and Family Assistance Program
• Long Service Milestone rewards
• Employee referral bonus program
• A values-driven workplace as a Certified B Corp were committed to using business as a force for good

For more information on Taproot Community Support Services visit our website:

No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role we’d love to learn more about you! Please apply.

Equal-Opportunity Employer
Our commitment to creating a diverse and inclusive work environment is unwavering. We believe that varied backgrounds and experiences fuel innovation and success. As an equal-opportunity employer we prioritize diversity equity and inclusion across all operations. We’re seeking candidates passionate about contributing to our multicultural teams and enriching our workplace with their unique insights and cultural sensitivity.
We encourage individuals from diverse backgrounds to apply and join us in fostering a welcoming and inclusive environment.
No telephone calls please. Only those candidates selected for an interview will be notified.

Required Experience:

Manager

Key Skills

• Abinitio
• Administration And Accounting
• Android
• Bid Management
• Inventory Management
• Embedded C

Employment Type : Full-Time

Experience: years

Vacancy: 1