Product Support Specialist

Finning International; Edmonton; On-site; CAD 70,000 - 110,000; Full time

Job summary

Finning Canada is seeking a Product Support Specialist to drive market share growth for assigned products and services within a defined territory. You will partner with product and technical teams to feed customer feedback into development and support business development and sales calls with solutions under scope.

In this role, you’ll develop deep industry knowledge, demonstrate expert persuasion in presentations and product demonstrations, and energize internal sales teams and partners with

Qualifications

• Bachelor of Business Administration or equivalent technical/parts experience is a plus.
• 2 years technical (sales) experience.
• Ability to demonstrate results in marketing or sales operations and engage internal/external teams.
• Strong presentation and product demonstration skills.
• Self-driven, tenacious, optimistic attitude.

Responsibilities

• Execute GTM strategy and plan for assigned products and solutions.
• Collaborate with product and technical teams to feed customer insights into development.
• Participate in business development and sales calls to support solutions.
• Develop knowledge of industry, pain points, competition and trends affecting Finning Performance Solutions.

Skills

Persuasion skills

Presentation skills

Self-driven

Sales operations understanding

Channel partner engagement

Education

Bachelor of Business Administration

Technical sales experience

Job description

Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: The Product Support Specialist is an integral part of the Finning Business Development or Aftermarket Support team, responsible for driving market share growth of their assigned products or services. This interdisciplinary role is accountable for the commercial success of their allocated product groups or services within an assigned geography or customer base. This is a specialty role responsible for the introduction and sales of specialized solutions, services, products and parts to new or existing customers. Primary responsibility is to grow specific commodity, solution or service sales within a given territory or customer base. It is a secondary position on any account to the Product Support Sales Representative.

Job Description

• Execute on the Go To Market (GTM) strategy and plan for assigned products and solutions.
• Work in partnership with the product and technical teams to ensure customer feedback and insights from the regions and the sales force are fed back into product development.
• Participate in business development / sales calls in order to support sales teams with solutions under scope (and bringing in product teams if needed).
• Develop a sound knowledge of the industry, customer pain points, the competitive environment and trends, and the effect on the Finning Performance Solutions business.

Education & Experience

• Bachelor of Business Administration or an equivalent Technical and/or Parts experience is an asset
• 2 years technical (of technical sales experience)
• Ability to demonstrate results in marketing or sales operations, understanding deeply how to capture the attention of internal sales teams and external channel partners and customers
• Expert persuasion skills and the ability to captivate a room when delivering presentations and product demonstrations, regardless of the seniority of the audience
• Self-driven, tenacious, and optimistic - infusing everyone in the office with energy, passion, and positivity

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

About Us

Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.

Our Divisions

Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT. Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut. Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia. Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland. Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America. OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.