Product Support Sales Representative

Finning International; Fort St. John; On-site; CAD 65,000 - 95,000; Full time

Job summary

Finning Canada is seeking a Product Support Sales Representative to grow aftermarket products and services with assigned customers in the defined territory. The role reports to the Product and Service Sales Manager and requires a consultative approach to build profitable relationships and maximize uptime and productivity.

Using strong mechanical knowledge of equipment systems and solid business acumen, you will evaluate needs, propose solutions, and manage CRM-driven market intelligence,

Qualifications

• Minimum 3-5+ years of consulting sales experience focusing on selling principles (prospecting, qualifying, closing, etc.).
• Proven sound mechanical knowledge of equipment systems.
• Excellent organizational, communication and interpersonal skills.
• Experience using a customer relationship management tool.
• Strong track record of customer coverage in a large geographic territory.
• Proficient in MS Office package.

Responsibilities

• Achieve profitable parts and service revenue based on corporate and territory targets.
• Evaluate customer needs, promote and sell products and services to meet those needs and provide quality solutions.
• Develop and maintain client information and data using Finning Canada’s CRM software for market intelligence, pricing, estimates, and satisfaction.
• Prepare accurate forecasts, pricing, estimates and market intelligence for assigned customer base.
• Establish targets and objectives aligned with corporate strategy.
• Ensure all sales documents and customer agreements are completed accurately and timely.

Skills

Consultative selling

Closing sales

Organizational skills

Communication skills

MS Office

Tools

CRM software

Job description

Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview:

Reporting to the Product and Service Sales Manager, the Product Support Sales Representative role is primarily responsible for the growth in the aftermarket products and services sold by Finning to assigned customers in the defined territory. Using a consultative selling approach, you will build profitable long-term customer relationships by selling products and services to support management of the customer's fleet to maximize productivity and reduce down time and cost per hour. If you have experience in developing long term strategic customer relationships by your solid business acumen in conjunction with solid mechanical knowledge of equipment systems, then.

Job Description:

Achieve profitable parts and service revenue based on corporate and territory targets Evaluate customer needs, promote and sell products and services to meet those needs and provide quality solutions to address customers’ needs Develop and maintain client information and data utilizing Finning (Canada)’s CRM software and Product Improvement Program (PIP) to enable accurate market intelligence, pricing, estimates, and customer satisfaction Prepare accurate and timely forecasts, pricing, estimates and market intelligence of parts and service revenue targets for assigned customer base to ensure customer satisfaction Establish appropriate targets, goals and objectives that are aligned with corporate strategy Ensure all sales documents and customer agreements are completed in a consistent, accurate and timely manner

Qualifications:

• Minimum 3-5+ years of consulting sales experience in understanding and applying the basic selling principles, such as, prospecting, introducing benefits, call planning, qualifying, handling objections, follow-ups and closing the sale
• Proven sound mechanical knowledge
• Excellent organizational, communication and interpersonal skills
• Previous utilization of a customer relationship management tool
• An exceptional track record of customer coverage in a large geographic territory
• Proficient in MS office package

At Finning, we prioritize creating a diverse and inclusive environment.

We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential.

As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities.

We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.

Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities.

If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

About Us

About Us Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.

OUR DIVISIONS

Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT. Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut. Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia. Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland. Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America. OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.