Application Specialist

Finning International Inc.; Kamloops; On-site; CAD 100,000 - 110,000; Full time

Job summary

Finning Canada is seeking an experienced Training & Delivery Specialist responsible for professional equipment deliveries, product demonstrations, and tailored operator training for Caterpillar machines. The role emphasizes safety, machine performance, and leveraging onboard technology to maximize efficiency.

The ideal candidate will have extensive heavy equipment experience, strong leadership in training, and the ability to coordinate with customers and sales teams to expand training

Qualifications

• 10+ years of heavy equipment operating experience.
• Experience leading groups and mentoring new operators.
• Proven leadership in training and developing operators.
• Ability to learn and adapt to new concepts quickly.
• Technical aptitude and comfort with industrial technology.
• Experience interacting with customer relations a plus.
• Proficient with Microsoft Office applications.

Responsibilities

• Conduct customer delivery and demonstration orientations.
• Develop customized training plans based on application, operator experience levels, and equipment type.
• Introduce customers to all features of the machine, including safety components.
• Showcase on-board technology and best practices.
• Review daily maintenance checkpoints and performance capabilities.
• Act as point of contact for training opportunities and customer training.
• Train customer operators and coordinate training opportunities with customers.
• Generate incremental revenue by training customers on technology integration and train-the-trainer programs.
• Assess operator competencies and identify areas for improvement for customers.
• Support sales functions with product-focused training inputs.
• Collaborate with Caterpillar on machine development and performance capabilities.
• Assist internal operations and safety initiatives.

Skills

Machine performance

Customer relationships

Leadership & training

Time management

Heavy equipment operation

Technology adoption

Microsoft Office

Tools

Microsoft Office

Job description

Company Information

Company: Finning Canada

Number of Openings: 1

Worker Type: Permanent Position

Overview: The incumbent will be responsible for providing customers with professional and safe equipment deliveries, product demonstrations, and training with respect to the operation and maintenance of Caterpillar products. Provided industry specific training from the manufacturer, they are capable of understanding the customer’s unique application, and communicating best operating practices to ensure customers are maximizing machine efficiencies & driving total value. The individual will play a key role in optimizing customer’s safety and productivity, through expert knowledge of the equipment, the latest new features, as well as key on board technology. Internal accountabilities include educating sales and service teams on machine performance, capabilities and configuration. They are key contributors to internal safety goals by validating trainers for internal Authorization to Move Equipment programs.

The anticipated salary range is between 100-110K. Actual salary will be based on the successful candidates experience.

Job Description

• Conducting customer delivery and demonstration orientations
• Developing customized training plans based on application, operator experience levels, and equipment type.
• Accountable for introducing customers to all features of the machine, including ensuring customers know the location of how to operate all safety related components on the machine.
• Accountable for showcasing on-board technology and teaching customers how enable and delivering best practices.
• As well as reviewing all daily maintenance checkpoints and performance capabilities.
• Point of contact for customer on training opportunities
• Training customer operators
• Identify and coordinate training opportunities with customers
• Generating incremental revenue by training customers on technology integration, application best practices and train the trainer programs to better serve our customers.
• Assessing operator competencies and recommending area’s of improvement for customers
• Supporting sales functions
• Subject matter experts on application and best practices when using Caterpillar equipment
• Supporting sales teams with product focused training, configuration input and verifying fleet requests from customers.
• Collaborating with Caterpillar on machine development and machine performance capabilities
• Recommending and executing on small sales groups product and application training
• Supporting internal operations teams
• Supporting safety on validating and educating on safe practices for moving and loading machines in shops and yards.
• Liaising between Caterpillar and NEP shops on calibrations and implementation of new machine technology while also showing prep teams how a machine should perform prior to delivery.
• Supporting operations leaders in identifying and training individuals to do practical assessments for ATME (Authorization to Move Equipment)

Specific Skills

• Strong machine performance and application understanding, with the ability to identify areas and techniques to improve jobsite efficiency.
• Ability to develop and maintain strong relationships with customers, internally and with Caterpillar.
• Experience in leading and directing conversations with various levels in the customer organization– up to senior management.
• Effective time management skills to plan and organize multiple directives within a short period of time.
• Highly skilled at operating construction, forestry and/or mining equipment
• Develop and maintain a strong knowledge of our customers, their businesses and their specific machine application requirements.
• Thorough understanding of machine configurations required for specific applications
• Developing leadership skills.
• Ability to collaborate and influence change with customers and internal stakeholders
• Presentation skills for small to medium sized groups

Knowledge

• Thorough understanding of construction and mining earthmoving applications with the ability recognize and re-enforce or correct techniques customers are using
• Knowing the right equipment to recommend based on the variables of the jobsite
• Strong understanding of traditional Caterpillar Mining and Construction equipment, along with competitive offerings
• Demonstrated understanding of existing and incoming technologies related to construction/mining equipment

Education & Experience

• 10+ year heavy equipment operating experience showing growth in responsibilities
• Experience leading groups of people considered an asset
• Proven leadership skills when training / mentoring new equipment operators
• Ability to study and understand new concepts in short period
• Technical aptitude
• Understanding and ability to interact with new technologies
• Experience managing customer relations considered an asset
• Experience with Microsoft office

Equality & Diversity Statement

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

About Us

Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years.

The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications.

Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.

Our Divisions

Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT.

Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut.

Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia.

Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland.

Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America.

OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.