Product Resolution Coordinator

Fonterra; Canada; Hybrid; CAD 50,000 - 65,000; Full time

Job summary

A global dairy co-operative is seeking a Product Resolution Coordinator to ensure product quality through various administrative tasks. You will review products against stringent specifications and ensure timely data entries. Strong communication skills and meticulous attention to detail are essential due to collaboration with multiple teams. If you're keen to grow in a supportive environment and help make positive changes, this role could be for you.

Benefits

Fair and equitable pay

Health and well-being programs

Professional development opportunities

Flexible working options

Qualifications

• Background in administration within a manufacturing environment is preferred.
• Experience in dairy sector or inventory management is advantageous.
• Excellent organizational skills are essential.

Responsibilities

• Review products to meet manufacturing specifications.
• Release products and enter data into systems.
• Generate detailed reports and troubleshoot product issues.

Skills

Attention to detail

Strong communication skills

Advanced computer literacy

Proficiency in data analytics

Experience in process-driven environments

Tools

MS Office Suite

SAP

Job description

Position Description

Our Co-operative

Ata whakaarohia tō āpōpō | Imagine Tomorrow with Us

At Te Mātāpuna Fonterra, we want everyone to feel they can be themselves.

Whether you're early in your career or ready for your next step, Fonterra offers a unique opportunity to grow with a global dairy co-operative that values care, collaboration, and contribution.

Owned by New Zealand dairy farmers and supported by a dedicated team, we are all working together to create a better future. Imagine tomorrow with us, where your career can grow, and you can create positive change.

He kupu mō mātou | About us

Whareroa is one of our largest sites. Along with a 7‑hectare distribution centre and over 1,000 employees, our site boasts a total of 11 plants which includes four milk powder plants, two cheese plants, a cream plant, a anhydrous milk fat plant plus a whey protein and casein plant. We have the capability to process an impressive 12 million litres of milk per day in peak season.

Mō tēnei tūranga | About the Opportunity

As a Product Resolution Coordinator, you will play a critical role in upholding our commitment to being the world’s most trusted source of dairy nutrition. This position involves the completion of a wide range of administrative tasks essential to our operations.

On a daily basis, you will review products to ensure they meet our rigorous manufacturing specifications, making informed decisions about their readiness for release. You will be responsible for releasing product and accurately entering product data into our systems in a timely manner. Leveraging your analytical skills, you will generate detailed reports and assist with troubleshooting technical or system‑related product issues.

Strong communication and interpersonal skills, combined with keen attention to detail, are essential as you collaborate with our Factories, Laboratory, Product Technical, and Site Management teams. You must be comfortable working under tight deadlines and display agility in prioritising tasks as required. Maintaining accurate and complete documentation before product release is paramount. As a proactive team member with a ‘can‑do’ attitude, you will deliver high‑quality service, support your colleagues, and actively contribute to continuous improvement initiatives.

Location for this role is flexible and can be based from our Whareroa and Clandeboye manufacturing sites or within the Waikato region.

Mōu | About You

To excel in this pivotal role, you will possess exceptional attention to detail and a proven background in administration within a manufacturing or related environment. Your strong communication and interpersonal skills, coupled with resilience, will enable you to engage effectively with stakeholders across the site. Your highly organised and diligent approach will ensure the precise and timely distribution of all relevant documentation. Experience within the dairy sector, inventory management, or laboratory settings is advantageous.

Other Key Skills And Experience We Look For Include

• Advanced computer literacy (particularly in the MS Office Suite; experience with SAP is advantageous)
• Proficiency in reporting and data analytics (preferred)
• Experience working in strongly process‑driven environments

If this opportunity aligns with your skills and aspirations and you are seeking to develop your career with Fonterra, we encourage you to apply.

Ngā Aura | Our Values

At Fonterra, our values of Good Together, Better Every Day, and Every Drop Counts, are for everyone – no matter your background, identity or experience. These values guide us in delivering exceptional outcomes for our farmers, customers, communities, and each other. Discover how your values align with ours by taking our Values Quiz.

Tā mātou oati | Our Commitment to You

We care for our people globally. Our comprehensive benefits support your well‑being, development, and work‑life balance:

• Fair and equitable pay
• Health and well‑being programs (medical, mental health support)
• Professional development opportunities
• Career growth support
• Work‑life balance options (flexible/hybrid working where possible)
• Employee recognition
• Support for community involvement and cultural connection

To learn more, visit Fonterra Careers

Ngā Mahi | A Career of Opportunities

At Te Mātāpuna Fonterra, we are inspired by purpose and guided by our principles and values. Together, we create goodness for generations and make a global impact at a local level. As part of our Co‑operative, you are an everyday creator, imagining what Fonterra, dairy, and you can be here.

Tātou Tātou | Join Us

Does this sound good to you? Come join our whānau – bring your whole self, and let’s solve for better together.

You, me, us together, Tātou, tātou.

He Wāhi mō te Katoa | Together, we’re shaping a future of inclusion.

Inclusion is key to our Co‑operative. We’re building a team that reflects the diverse world we live in, believing it drives better decisions and innovation.

We welcome applications from all backgrounds (ethnicities, genders, identities, orientations, ages, abilities, neurotypes, cultures, religions).

Even if you don’t meet every requirement listed, we encourage you to apply; we value your potential and growth.

If you face accessibility issues or need accommodations during the process, please contact your recruiter. We ensure fair participation, allowing you to be at your best. Tātou, tātou.

Applications close at midnight on Monday 9th February 2026

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