Proactive Service Dispatcher — HVAC & Plumbing

Dean-Lane-Contractors; Kitchener; On-site; CAD 52,000 - 68,000; Full time

Job summary

Dean-Lane Contractors is seeking a Service Dispatcher to join our team in Canada. The role focuses on scheduling HVAC and plumbing service calls, coordinating with the Service Manager, and dispatching technicians to ensure timely and efficient service delivery.

The position requires 2+ years in service coordination or dispatch, familiarity with Jonas software, and strong communication and organizational skills.

Qualifications

• 2+ years of experience in service coordination, dispatch, or administrative support.
• Familiarity with Jonas software or similar service management platforms.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Ability to work collaboratively with technicians, managers, and customers.

Responsibilities

• Schedule HVAC and plumbing service calls, ensuring efficient planning and technician utilization.
• Coordinate with the Service Manager to determine estimated job durations.
• Communicate and dispatch technicians ensuring timely arrival, clear job instructions and any other relevant information. Maintain ongoing communication with service technicians regarding job progress, locations and schedules.
• Match packing slips with purchase orders to ensure accuracy of incoming materials.
• Enter job and material details into Jonas, creating and updating work orders accordingly.
• Convert approved quotes into actionable work orders and schedule necessary repairs.
• Assist with billing prep and documentation to ensure timely invoicing.
• Create and maintain customer profiles within the Jonas system.

Skills

Service coordination

Jonas software

Organizational skills

Communication skills

Team collaboration

MS Office (Outlook, Excel, Word)

GPS-based dispatching

Backflow documentation knowledge

Tools

Jonas software

Job description

Dean-Lane Contractors is seeking a Service Dispatcher to join our team in Canada. The role focuses on scheduling HVAC and plumbing service calls, coordinating with the Service Manager, and dispatching technicians to ensure timely and efficient service delivery.

The position requires 2+ years in service coordination or dispatch, familiarity with Jonas software, and strong communication and organizational skills.