Service Dispatcher

Dean-Lane-Contractors; Kitchener; On-site; CAD 52,000 - 68,000; Full time

Job summary

Dean-Lane Contractors is seeking a Service Dispatcher to join our team in Canada. The role focuses on scheduling HVAC and plumbing service calls, coordinating with the Service Manager, and dispatching technicians to ensure timely and efficient service delivery.

The position requires 2+ years in service coordination or dispatch, familiarity with Jonas software, and strong communication and organizational skills.

Qualifications

• 2+ years of experience in service coordination, dispatch, or administrative support.
• Familiarity with Jonas software or similar service management platforms.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Ability to work collaboratively with technicians, managers, and customers.

Responsibilities

• Schedule HVAC and plumbing service calls, ensuring efficient planning and technician utilization.
• Coordinate with the Service Manager to determine estimated job durations.
• Communicate and dispatch technicians ensuring timely arrival, clear job instructions and any other relevant information. Maintain ongoing communication with service technicians regarding job progress, locations and schedules.
• Match packing slips with purchase orders to ensure accuracy of incoming materials.
• Enter job and material details into Jonas, creating and updating work orders accordingly.
• Convert approved quotes into actionable work orders and schedule necessary repairs.
• Assist with billing prep and documentation to ensure timely invoicing.
• Create and maintain customer profiles within the Jonas system.

Skills

Service coordination

Jonas software

Organizational skills

Communication skills

Team collaboration

MS Office (Outlook, Excel, Word)

GPS-based dispatching

Backflow documentation knowledge

Tools

Jonas software

Job description

About Us

At Dean-Lane Contractors, we know that great work starts with a great team. For nearly 27 years, we've delivered high-quality plumbing, sheet metal, and fabrication services with a focus on innovation, efficiency, and craftsmanship. From apprentices to foreperson to office professionals, every team member plays a role in delivering projects on time, on budget, and built to last. We invest in technology, training, and people because we believe in building better, together. Join Dean-Lane and be part of a team that sets the standard in mechanical construction.

Job Summary

Dean-Lane is looking for a Service Dispatcher to join our team!

Job Responsibilities

• Schedule HVAC and plumbing service calls, ensuring efficient planning and technician utilization.


• Coordinate with the Service Manager to determine estimated job durations.


• Communicate and dispatch technicians ensuring timely arrival, clear job instructions and any other relevant information. Maintain ongoing communication with service technicians regarding job progress, locations and schedules.


• Match packing slips with purchase orders to ensure accuracy of incoming materials.


• Enter job and material details into Jonas, creating and updating work orders accordingly.


• Convert approved quotes into actionable work orders and schedule necessary repairs.


• Assist with billing prep and documentation to ensure timely invoicing.


• Create and maintain customer profiles within the Jonas system.

Requirements

• 2+ years of experience in a service coordination, dispatch, or administrative support role (HVAC/plumbing industry preferred).


• Familiarity with Jonas software or similar service management platforms.


• Strong organizational and time management skills.


• Excellent verbal and written communication skills.


• Ability to work collaboratively with technicians, managers, and customers.


• Proficiency with Microsoft Office Suite (Outlook, Excel, Word).


• Experience with GPS-based dispatching is considered an asset.


• Knowledge of backflow documentation and city submission processes is considered an asset.

Schedule

• Monday to Friday 7:30 - 4:00

Dean-Lane is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please let us know. Dean-Lane is an equal opportunity employer. We thank all candidates for the intertest, however only those selected for an interview will be contacted.