Service Coordinators - Workforce

Express Employment Professionals - Cincinnati East; Coquitlam; On-site; CAD 33,000 - 39,000; Full time

Benefits offered by this job

Full-time position

Daytime hours

Competitive hourly rate

Job summary

Express Employment Professionals - Cincinnati East is seeking Service Coordinators to support clients in the Tri-Cities region (Coquitlam, Port Coquitlam, Port Moody). The role focuses on dispatching HVAC technicians and coordinating service needs with strong communication.

Applicants should have HVAC/mechanical background and solid scheduling experience. This is a full-time, daytime position with an hourly rate of 24–28 CAD, depending on experience.

Qualifications

• 3+ years of administrative/coordinator experience within HVAC and/or mechanical industry.
• 2+ years of service dispatching and scheduling in a mechanical or field service environment.
• Excellent written and verbal communication skills.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.

Responsibilities

• Answer all customer and service inquiry calls.
• Dispatch 3+ service technicians with necessary parts.
• Maintain constant communication with technicians and track parts and approvals.
• Optimize resource utilization by coordinating multiple service requests based on urgency.
• Follow up with customers on updates and service resolution.
• Review schedules, distances, and personnel to minimize costs and improve time-efficiency.
• Anticipate and plan for changes in service volume and shift resources as needed.
• Record and distribute information to departments and update internal systems.
• Coordinate office and warehouse activities, shipments, inventory and supplies.
• Maintain job and admin files, format reports and take minutes.
• Manage technician and fleet maintenance schedules.
• Provide scheduling and logistical support for meetings and travel.
• Fulfill additional responsibilities as assigned.

Skills

Admin experience

Dispatching experience

Excellent communication

Flexibility

Team player

Job description

We are currently recruiting for Service Coordinators to support our clients across the Tri-Cities region, including Coquitlam, Port Coquitlam and Port Moody. Successful candidates will join our workforce pool.

A successful candidate would be one that comes from a background of HVAC and/or mechanical contracting and fluent in scheduling/dispatching HVAC technicians to jobsites with excellent communication skills & the ability to pivot with changes.

Requirements:

• 3+ years of administrative/coordinator experience within theHVAC and/or Mechanical industry
• 2+ years of service dispatching, scheduling in a mechanical or field service environment
• Excellent communication skills: written & verbal
• Ability to prioritize tasks & meet deadlines in a fast-paced environment
• Willingness to learn & support a team
• Reflects longevity in previous employment history
• Flexible with the ability to pivot with changes that arises on jobs

Duties:

• Answer all customer & service inquiry calls incoming
• Dispatching (3+) Service Technicians with the necessary parts to perform the job
• Constant communication with Technicians on the jobs & supporting them: tracking parts, obtaining appropriate customer approvals
• Optimize resource utilization by coordinating multiple service requests based on urgency
• Following-up with customers on updates & service resolution process
• Review schedule requisitions, distances & personnel availability to minimized operating costs & time-efficiency
• Anticipating and planning for increases/decreases in service volumes, shifting resources in response to seasonal and other fluctuations.
• Recording and distributing information to appropriate departments, including site information, service issues, sales opportunities, dispatch activities, and workplace safety issues in our internal systems.
• Coordinating office and warehouse activities, managing shipments, inventory, and office supplies.
• Maintaining job and administrative files, formatting reports, managing work reports, and taking meeting minutes.
• Managing Technicians and fleet maintenance schedules.
• Providing scheduling and logistical support for meetings, events, travel, field schedules, and reservation arrangements.
• Fulfilling additional responsibilities as assigned

What's In It For You:

• Live local, work local in the Tri-Cities!
• Full-Time & Permanent roles
• Monday to Friday, daytime hours
• $24-$28 an hour, depending on experience

Additional Details:

• This opportunity is open to all qualified applicants who are legally eligible to work in British Columbia
• Only electronic applications will be considered
• The posting will remain open until a qualified candidate is selected

We thank all applicants for their interest;only those selected for further consideration will be contacted, typically within2 business days.