Service Coordinator: Dispatch & Scheduling for Field Techs

Commercial Air Compressor; Markham; On-site; CAD 58,000 - 87,000; Full time

Benefits offered by this job

End-of-year performance bonus

Matching Group RRSP

Health Spending Account

Paid wellness days

Monthly team lunches

Company team events

Opportunities for growth and advance"

Job summary

Commercial Air Compressor in Markham, Ontario, is seeking a results-oriented Service Coordinator to join our service team. You will schedule technicians, manage work orders, and coordinate customer calls to keep the department running efficiently.

The ideal candidate has 2+ years in service coordination or dispatch, experience with CRM/ERP systems, and strong organizational skills in a fast-paced setting. HVAC or industrial service experience is a plus.

Qualifications

• 2+ years of experience in service coordination or dispatch.
• Experience coordinating field technicians preferred.
• Experience in HVAC, mechanical, industrial, electrical, construction service is an asset.
• Strong organizational and multitasking skills.
• Good communication and customer service skills.
• Ability to prioritize urgent service calls.
• Comfortable working in a fast-paced environment.
• Experience with CRM/ERP/service management software.

Responsibilities

• Schedule and coordinate service technicians
• Manage daily technician schedules and routing
• Coordinate emergency service calls and preventative maintenance
• Answer and manage incoming service calls, emails, and customer requests
• Create and manage work orders from start to completion
• Prepare and follow up on service quotes and customer approvals
• Communicate with customers regarding scheduling and service updates
• Communicate with technicians regarding jobs, priorities, parts, and customer requirements
• Review technician recommendations and arrange required parts
• Coordinate with vendors and suppliers for parts and materials
• Track open jobs and keep service records up to date
• Maintain accurate customer and equipment information in our CRM/ERP system
• Follow up on outstanding jobs and approvals
• Assist the Service Operations Manager and service team with day-to-day coordination and administrative tasks

Skills

Service coordination

Dispatch

Scheduling

Customer service

Tools

CRM software

ERP software

Service management software

Job description

Commercial Air Compressor in Markham, Ontario, is seeking a results-oriented Service Coordinator to join our service team. You will schedule technicians, manage work orders, and coordinate customer calls to keep the department running efficiently.

The ideal candidate has 2+ years in service coordination or dispatch, experience with CRM/ERP systems, and strong organizational skills in a fast-paced setting. HVAC or industrial service experience is a plus.