Service Coordinator/Dispatcher

J.L. Refrigeration Inc.; Toronto; On-site; CAD 42,000 - 66,000; Full time

Job summary

J.L. Refrigeration Inc. is seeking a Service Coordinator/Dispatcher to join our in-office team in Scarborough, Ontario.

You will coordinate emergency service calls, preventative maintenance and technician schedules while ensuring excellent customer communication and service administration. The ideal candidate remains calm under pressure, can juggle priorities and is committed to delivering an exceptional customer experience.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent verbal and written communication abilities.
• Professional and customer-focused approach to service.
• Ability to stay organized and make sound decisions in a fast-paced setting.
• Ability to manage a busy workload and meet deadlines.
• Proficient in MS Outlook, Word, Excel and Windows.
• Willingness to learn and work collaboratively in a team.
• Dispatch, service coordination or admin experience preferred.
• Experience in refrigeration, HVAC, construction or mechanical trades is an asset.
• Experience with QuickBooks and customer portals is an asset.

Responsibilities

• Receive, prioritize and track incoming service requests.
• Dispatch technicians based on urgency, location, availability and required skills.
• Coordinate technician schedules and communicate changes as needed.
• Manage preventative maintenance programs and ensure work is completed by target dates.
• Keep customers informed about the status of their service calls.
• Respond to customer questions and help resolve service-related concerns.
• Prepare, send and track service quotes and follow up timely.
• Manage service portals, acknowledge calls and update statuses.
• Review and price completed work orders for billing.
• Prepare invoices in QuickBooks and assist with accounts receivable follow-up.
• Cost and track service projects.
• Reconcile technician work orders with timesheets.
• Maintain accurate electronic and paper records.
• Provide admin support to the Operations Manager and Service Manager.

Skills

Organizational skills

Verbal & written communication

Customer service mindset

Multitasking & prioritization

Deadline driven

Microsoft Office suite

Team player

Dispatch/administrative experience

Asset: refrigeration/HVAC/mechanical

Asset: QuickBooks & portals

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Windows

QuickBooks

Job description

Location: 60 Venture Drive, Scarborough, Ontario

Hours: Monday to Friday, 8:00 a.m. to 4:30 p.m.

Position: Permanent, Full-time

Work arrangement: Fully in-office

J.L. Refrigeration Inc. is one of the GTA's leading supermarket refrigeration service companies. Our mission is simple: to provide our customers with dependable, high-quality service every time.

We are looking for an organized, customer-focused Service Coordinator/Dispatcher to join our team. This is a key role within our Service Department, coordinating emergency service calls, preventative maintenance, technician schedules, customer communication and service administration.

The ideal candidate is calm under pressure, comfortable managing competing priorities and committed to delivering an excellent customer experience.

What You'll Do:

• Receive, prioritize and track incoming service requests.
• Dispatch technicians based on urgency, location, availability and required skills.
• Coordinate technician schedules and communicate changes as needed.
• Manage preventative maintenance programs and ensure work is completed by target dates.
• Keep customers informed about the status of their service calls.
• Respond to customer questions and help resolve service-related concerns.
• Prepare, send and track service quotes, ensuring accuracy and timely follow-up.
• Manage customer service portals, including acknowledging calls, updating statuses and following up on incomplete work.
• Review and price completed work orders for billing.
• Prepare invoices in QuickBooks and assist with accounts receivable follow-up.
• Cost and track service projects.
• Reconcile technician work orders with timesheets.
• Maintain accurate and complete electronic and paper records.
• Provide administrative assistance and backup support to the Operations Manager and Service Manager.

What You'll Bring:

• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• A professional and helpful approach to customer service.
• The ability to remain organized and make sound decisions in a fast-paced environment.
• The ability to prioritize a busy workload and meet deadlines.
• Strong computer skills, including Microsoft Outlook, Word, Excel and Windows.
• A willingness to learn and work as part of a team.
• Previous dispatch, service coordination or administrative experience is preferred.
• Experience in refrigeration, HVAC, construction or another mechanical trade is considered an asset.
• Experience with QuickBooks and customer service portals is considered an asset.

We thank all applicants for their interest; however, only those.