Principal Service Engineer

-; Coquitlam; On-site; CAD 107,000 - 158,000; Full time

Job summary

A global automation leader in Metro Vancouver is seeking a highly skilled Field Service Engineer. You will support ABB Distributed Control Systems and Quality Control Systems, focusing on maintenance, troubleshooting, and customer satisfaction. With over 5 years in industrial automation, you’ll lead on-site support and engage with various stakeholders. This role offers a competitive salary range of $107,625 to $157,850 annually and emphasizes safety and collaboration.

Qualifications

• 5+ years' experience with industrial automation and electrical systems.
• Ability to work in high pressure situations.
• Strong communication skills for technical reports.

Responsibilities

• Perform maintenance, testing, and troubleshooting of ABB systems.
• Provide on-site and remote services to customers.
• Handle customer service-related issues on-site.

Skills

Customer focus

Technical problem-solving

Interpersonal skills

Mechanical/Electrical aptitude

IT skills

Education

Bachelor's Degree in Engineering

College Diploma in Instrumentation and Control

Job description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone.

Overview

This Position reports to: Service Manager

Your role and responsibilities

Automation Service Canada is seeking a highly skilled Field Service Engineer to support the full lifecycle of ABB Distributed Control Systems (800xA) and Quality Control Systems (QCS) at customer sites. Responsibilities include performing preventive and corrective maintenance, conducting testing and troubleshooting of ABB proprietary hardware and software, and assisting with projects, upgrades, new installations, and advanced service activities.

Located near Vancouver, reporting to the Service Manager, you will act as a field service representative providing on-site and remote services to customers. You will work with other ABB field service personnel in Western Canada, with an extended network of professionals within Canada, North America and globally.

You will be mainly accountable for:

• Handle customer service-related issues while fostering the customer relationship and working to solve technical problems on-site. Deal directly with, and communicate effectively with plant operators, plant management, 3rd party vendors, and other ABB personnel in support of service operations.
• Troubleshoot and repair equipment by applying technical knowledge, diagnostic skills, and experience to identify and resolve problems.
• Maintain ABB's suite of Quality Control Systems (QCS) hardware and software, including sensor verification and troubleshooting, diagnosing and repairing electrical and mechanical issues, controls troubleshooting, to ensure proper system functionality.
• Troubleshoot equipment and process‑related problems, provide clear recommendations to customers, and implement effective technical solutions. Identifies improvement needs and potential solutions.
• Prepare, deliver, and present service documentation including reports for new installations, maintenance activities, audits, and advanced services.
• Travel regularly within Western Canada-and occasionally across Canada, the United States, and internationally-to provide on‑site services, project support, and training as required.
• Living ABB's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Qualifications for the role

• Bachelor's Degree in Engineering or College Diploma with a focus on Instrumentation and Control.
• Strong customer focus and the ability to relate well to customer needs, strong interpersonal, leadership, and organizational skills. Deliver quality customer service to ensure customer satisfaction
• More than 5 years' experience with industrial automation and electrical systems and associated controls. Knowledge and field experience with ABB control systems, 800xA and/or Quality Control System (QCS) is an asset.
• Strong technical problem-solving skills. Mechanical/Electrical aptitude is strongly preferred; candidates must be comfortable using basic hand tools and measuring equipment
• Strong IT skillset, knowledge and experience with Microsoft operating systems, virtualization, cyber security and networking setup & troubleshooting.
• Must be able to work in a multi-disciplined service environment, often in high pressure situations.
• Good communication skills, including the ability to write technical reports and speak effectively with customers
• Health, Safety & Environment focus with excellent safety track record

Why ABB?

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger.

ABB may utilize Artificial Intelligence (AI)-enabled tools as part of its recruitment and selection processes. These tools are used solely to support and enhance decision-making; final hiring decisions are made by ABB recruitment professionals. ABB is committed to ensuring that all recruitment practices are conducted in a fair, transparent, and non-discriminatory manner, in compliance with applicable laws.

While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $107,625 and 157,850 annually. This position is a replacement of a current role

DEI and accommodation

ABB values the dedication, commitment, and expertise of our employees. As an Employment Equity Employer, we believe in an inclusive and diverse workforce. We are committed to ensuring that our policies and practices align with the Employment Equity Program, aiming for a workforce that is truly representative of the four designated groups:

• Women
• Indigenous peoples
• Members of visible minorities
• Persons with disabilities

ABB is dedicated to providing reasonable accommodation for applicants with disabilities and encourages candidates to self-identify during the application process.

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