Practice Manager

Summit Search Group; Winnipeg; On-site; CAD 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a Practice Manager for a well-established optical clinic in Winnipeg. The role focuses on leading day-to-day operations and ensuring high-quality patient experiences. Candidates should have leadership experience in retail or healthcare, strong people-management skills, and financial literacy. This full-time, in-office position includes competitive compensation and a comprehensive benefits package, including health coverage and professional development support.

Benefits

Health and wellness coverage

Paid time off

Employee eyewear benefits

Professional development support

Qualifications

• Leadership experience in environments like retail or healthcare preferred.
• Strong ability to manage and develop staff effectively.
• Organized and proactive with strong judgment.

Responsibilities

• Lead overall clinic operations to ensure quality patient experience.
• Manage staff hiring, onboarding, and performance reviews.
• Act as liaison between partners and doctors.

Skills

Leadership experience in retail or hospitality

People-management skills

Organizational skills

Financial literacy

Excellent communication skills

Conflict-resolution skills

French language skills

Job description

Summit Search Group is proud to partner with Village Optical on the recruitment of a Practice Manager. This is a key leadership role for a motivated, organized, and people-focused professional who will oversee the day-to-day operations of a growing optical practice while ensuring an exceptional patient experience.

About the Company

Village Optical is a well-established, patient-focused optical clinic serving the Winnipeg community. Known for its collaborative culture and commitment to quality care, the clinic is investing in leadership to strengthen operations, support its team, and elevate the patient experience.

The Position

Reporting to the clinic partners, the Practice Manager provides overall leadership for day-to-day operations and serves as the key liaison between doctors and staff. This role has a strong focus on people leadership, operational structure, and cultural stewardship, with support from an external subject matter expert during key initiatives.

Key Responsibilities:

• Lead overall clinic operations and ensure a smooth, high-quality patient experience.
• Manage and develop staff through hiring, onboarding, coaching, and performance reviews.
• Act as the primary liaison between partners, doctors, and the broader team.
• Support organizational improvements and clinic restructuring initiatives.
• Maintain strong financial awareness, including payroll oversight and pricing sensitivity.
• Proactively identify and resolve operational or people-related issues.
• Foster a collaborative, supportive, and high-performing clinic culture.

Qualifications:

• Leadership experience in retail, hospitality, or professional office environments; healthcare experience is an asset.
• Strong people-management and coaching skills.
• High level of organization, initiative, and judgment.
• Financial literacy; payroll experience (Payworks) is a strong asset.
• Excellent communication and conflict-resolution skills.
• French language skills considered an asset.
• No formal education requirement—experience and leadership capability are key.
• The Practice Manager provides leadership across a large, multi-disciplinary clinic team, including doctors, team leads, assistant management, and patient-facing staff. This role oversees day-to-day operations for approximately 25 team members, supporting both clinical and retail functions while ensuring alignment, accountability, and a positive workplace culture.
• This is a full-time, in-office leadership role, operating Monday to Friday during standard clinic hours. Occasional flexibility is required to support events or operational needs.
• Village Optical offers competitive compensation, along with a comprehensive benefits package that includes health and wellness coverage, paid time off, employee eyewear benefits, professional development support, and team-building initiatives.

Summit Search Group has a strong commitment to Diversity, Equality and Inclusion. We strive for continuous development, modeling, inclusive behaviors and proactively managing bias throughout our process.