Pharmacy Support Specialist: Patient Access & Claims

Cencora; Oakville; On-site; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Backup dependent care

Adoption assistance

Infertility coverage

Family building support

Behavioral health solutions

Paid parental leave

Paid caregiver leave

Training programs

Professional development resources

Mentorship programs

Employee resource groups

Volunteer activities

Job summary

Cencora in Canada is seeking a Pharmacy Assistant to support patient and provider workflows across prescription intake, benefit verification, claims follow-up, and fulfillment. The role emphasizes accuracy, privacy, and timely coordination with pharmacists and payer teams.

Required is a high school diploma or equivalent, with 2+ years in pharmacy support or related operations, and a certification in pharmacy technician practice preferred.

Qualifications

• Experience in pharmacy support or similar healthcare operations.
• Familiarity with claims processing and medication access workflows.
• Strong attention to detail and privacy/compliance awareness.

Responsibilities

• Coordinates required documentation and daily handoffs for prior authorization and related requests.
• Reviews claims, orders, and shipment details to identify discrepancies and complete corrective actions.
• Tracks backorders and product availability to support continuity of operations.
• Documents workflow activity and maintains accurate records for audits and privacy compliance.
• Communicates status and missing information to pharmacists and service teams.

Skills

Pharmacy support

Healthcare operations

Claims processing

Medication access

Fulfillment support

Education

High school diploma/GED

Job description

Cencora in Canada is seeking a Pharmacy Assistant to support patient and provider workflows across prescription intake, benefit verification, claims follow-up, and fulfillment. The role emphasizes accuracy, privacy, and timely coordination with pharmacists and payer teams.

Required is a high school diploma or equivalent, with 2+ years in pharmacy support or related operations, and a certification in pharmacy technician practice preferred.