Pharmacy Assistant

World Courier; Burnaby; Hybrid; CAD 40,000 - 67,000; Full time

Benefits offered by this job

Medical, dental, and vision care

Backup dependent care

Paid parental leave

Adoption assistance

Infertility coverage

Family building support

Behavioral health solutions

Training programs

Professional development resources

Mentorship programs

Job summary

Cencora is seeking a pharmacy support specialist in Burnaby, Canada to assist specialty pharmacy workflows across prescription intake, benefit verification, claims follow‑up, prior authorization support, and fulfillment activities using established procedures.

The role requires 2+ years in pharmacy support or related operations, a high school diploma, and certification in pharmacy technician practice preferred; you will work with pharmacists, technicians, payers, and service teams to maintain

Qualifications

• 2+ years of experience in pharmacy support, healthcare operations, claims processing, medication access, fulfillment support, or a related operational environment.

Responsibilities

• Coordinates required documentation and daily handoffs for prior authorization, clinical review, and related operational requests within defined timelines.
• Reviews claims, orders, refill activity, shipment details, and inventory information to identify routine discrepancies and complete approved corrective actions.
• Tracks backorders, substitutions, replenishment updates, and product availability issues to support continuity of pharmacy operations.
• Documents workflow activity, issue resolution steps, and required records accurately to maintain traceability and compliance with privacy, safety, and audit standards.
• Communicates workflow status, missing information, and routine operational issues to pharmacists, technicians, payers, service teams, and other approved contacts.
• Shares standard process guidance with peers and newer team members and supports updates to checklists, templates, or workflow notes after review and approval.

Job description

Summary of Role

Supports specialty pharmacy workflows across prescription intake, benefit verification, claims follow-up, prior authorization support, and fulfillment activities using established procedures.

Responsibilities

• Coordinates required documentation and daily handoffs for prior authorization, clinical review, and related operational requests within defined timelines.
• Reviews claims, orders, refill activity, shipment details, and inventory information to identify routine discrepancies and complete approved corrective actions.
• Tracks backorders, substitutions, replenishment updates, and product availability issues to support continuity of pharmacy operations.
• Documents workflow activity, issue resolution steps, and required records accurately to maintain traceability and compliance with privacy, safety, and audit standards.
• Communicates workflow status, missing information, and routine operational issues to pharmacists, technicians, payers, service teams, and other approved contacts.
• Shares standard process guidance with peers and newer team members and supports updates to checklists, templates, or workflow notes after review and approval.

Education

High school diploma/GED or equivalent experience required.

Skills and Knowledge

2+ years of experience in pharmacy support, healthcare operations, claims processing, medication access, fulfillment support, or a related operational environment required.

Certifications

Certification in pharmacy technician practice, or equivalent preferred.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day.

• medical, dental, and vision care
• backup dependent care
• adoption assistance
• infertility coverage
• family building support
• behavioral health solutions
• paid parental leave
• paid caregiver leave
• training programs
• professional development resources
• opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more

Salary Range

$39,936 - 67,496 CAD

Affiliated Companies

Innomar Strategies

Full time . Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned Accessibility Policy AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.