Pharmacy Support Specialist - Claims & Authorization

World Courier; Burnaby; Hybrid; CAD 40,000 - 67,000; Full time

Benefits offered by this job

Medical, dental, and vision care

Backup dependent care

Paid parental leave

Adoption assistance

Infertility coverage

Family building support

Behavioral health solutions

Training programs

Professional development resources

Mentorship programs

Job summary

Cencora is seeking a pharmacy support specialist in Burnaby, Canada to assist specialty pharmacy workflows across prescription intake, benefit verification, claims follow‑up, prior authorization support, and fulfillment activities using established procedures.

The role requires 2+ years in pharmacy support or related operations, a high school diploma, and certification in pharmacy technician practice preferred; you will work with pharmacists, technicians, payers, and service teams to maintain

Qualifications

• 2+ years of experience in pharmacy support, healthcare operations, claims processing, medication access, fulfillment support, or a related operational environment.

Responsibilities

• Coordinates required documentation and daily handoffs for prior authorization, clinical review, and related operational requests within defined timelines.
• Reviews claims, orders, refill activity, shipment details, and inventory information to identify routine discrepancies and complete approved corrective actions.
• Tracks backorders, substitutions, replenishment updates, and product availability issues to support continuity of pharmacy operations.
• Documents workflow activity, issue resolution steps, and required records accurately to maintain traceability and compliance with privacy, safety, and audit standards.
• Communicates workflow status, missing information, and routine operational issues to pharmacists, technicians, payers, service teams, and other approved contacts.
• Shares standard process guidance with peers and newer team members and supports updates to checklists, templates, or workflow notes after review and approval.

Job description

Cencora is seeking a pharmacy support specialist in Burnaby, Canada to assist specialty pharmacy workflows across prescription intake, benefit verification, claims follow‑up, prior authorization support, and fulfillment activities using established procedures.

The role requires 2+ years in pharmacy support or related operations, a high school diploma, and certification in pharmacy technician practice preferred; you will work with pharmacists, technicians, payers, and service teams to maintain