Pharmacy Patient Care & Benefits Specialist

Cencora; Alberta; On-site; CAD 46,000 - 82,000; Full time

Job summary

Cencora is seeking staff to support pharmacy operations in Canada, handling documentation, patient inquiries, and insurance processes. The role emphasizes accuracy, privacy, and timely communication with patients and payers to ensure seamless access to medications.

Responsibilities cover recording interactions, managing prior authorizations, verifying coverage, assisting with financial aid applications, and coordinating referrals with specialty teams.

Responsibilities

• Maintains documentation compliance by recording patient interactions and updating case notes in pharmacy systems.
• Processes prior authorization requests by collecting clinical documentation, completing payer forms, submitting, and tracking status.
• Verifies insurance coverage by reviewing cards, checking formularies, and documenting details.
• Supports financial assistance enrollment by collecting eligibility info and submitting manufacturer copay paperwork.
• Coordinates specialty pharmacy referrals and liaises with specialty pharmacy teams.
• Responds to routine patient inquiries with status updates and scripted answers, escalating complex issues as needed.

Job description

Cencora is seeking staff to support pharmacy operations in Canada, handling documentation, patient inquiries, and insurance processes. The role emphasizes accuracy, privacy, and timely communication with patients and payers to ensure seamless access to medications.

Responsibilities cover recording interactions, managing prior authorizations, verifying coverage, assisting with financial aid applications, and coordinating referrals with specialty teams.