Pharma Reimbursement Support Specialist

Cencora; Canada; On-site; CAD 40,000 - 67,000; Full time

Benefits offered by this job

Medical benefits

Dental & vision

Training programs

Mentorship opportunities

Job summary

Cencora Canada supports patient and provider services and pharma commercialization. This role contributes to reimbursement processes and case management across customer operations, ensuring accurate documentation and proactive issue resolution.

The position emphasizes collaboration with internal and external stakeholders and ongoing process improvements to strengthen access-related outcomes and service continuity. Full-time with comprehensive benefits is offered.

Qualifications

• 2+ years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a related field.
• Certification in reimbursement support, patient access, customer support, service management, customer relationship management systems, or process improvement preferred.

Responsibilities

• Assists reimbursement processes to enable timely, accurate, and consistent handling of coverage-related requests across customer operations and patient support workflows.
• Coordinates benefits-related documentation, case updates, follow-up activities, and reimbursement support communications to advance case progression.
• Resolves routine reimbursement issues, documentation gaps, and workflow exceptions to reduce delays and support access-related outcomes.
• Maintains accurate case records, reimbursement documentation, and system updates to support operational visibility, reporting readiness, and workflow control.
• Monitors reimbursement trends, recurring issues, and escalation indicators to support proactive issue resolution and service continuity.
• Works with internal and external stakeholders to align communications, clarify reimbursement requirements, and support case resolution.
• Contributes to process improvements, workflow updates, and operational readiness efforts that strengthen scalable and future-oriented reimbursement support services.

Skills

Pharma distribution knowledge

Automated warehouse system

Business acumen

Analytical skills

Communication

Interpersonal skills

Organizational skills

Deadline-driven

Problem-solving

Presentation skills

Microsoft Office

Education

Certification in reimbursement support

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Cencora Canada supports patient and provider services and pharma commercialization. This role contributes to reimbursement processes and case management across customer operations, ensuring accurate documentation and proactive issue resolution.

The position emphasizes collaboration with internal and external stakeholders and ongoing process improvements to strengthen access-related outcomes and service continuity. Full-time with comprehensive benefits is offered.