Pharmacy Support Specialist – Patient Access

Cencora; Ottawa; On-site; CAD 43,000 - 77,000; Full time

Benefits offered by this job

Medical benefits and wellness programs

Training and professional development

Mentorship programs

Volunteer activities

Job summary

Cencora in Canada is seeking a Personal Care Specialist for a 12-month contract. The role supports patient services, processes prior authorizations, verifies insurance, and helps with privacy and compliance requirements within pharmacy operations.

The ideal candidate will have a High School Diploma or GED (or equivalent), with 3+ years in pharmacy support or related healthcare roles, and HIPAA training. This position emphasizes accuracy, empathy, and teamwork.

Qualifications

• High School Diploma/GED or equivalent experience required.
• Associate's degree in healthcare administration, life sciences, pharmacy technology, or a related field or equivalent experience preferred.
• 3+ years of experience in pharmacy support, prior authorization processing, insurance verification, or healthcare administrative roles required.
• HIPAA or applicable compliance training required.

Responsibilities

• Supports documentation compliance by recording patient interactions, updating case notes in pharmacy systems, and maintaining privacy requirements.
• Processes prior authorization requests by collecting clinical documentation, completing payer-specific forms using templates, submitting requests, and tracking status.
• Verifies insurance coverage by reviewing patient insurance cards, checking formulary information, and documenting coverage details.
• Supports financial assistance enrollment by collecting patient eligibility information, completing manufacturer copay applications, and submitting paperwork to program administrators.
• Coordinates specialty pharmacy referrals by processing forms, verifying insurance benefits, scheduling patient calls, and liaising with specialty pharmacy teams.
• Responds to routine patient inquiries by providing status updates, answering basic questions using provided scripts, and escalating complex issues.
• Tracks pending prior authorizations by monitoring submission dates, following up with payers on status, and notifying senior staff of delays or denials.

Education

High School Diploma/GED

Associate's degree

Job description

Cencora in Canada is seeking a Personal Care Specialist for a 12-month contract. The role supports patient services, processes prior authorizations, verifies insurance, and helps with privacy and compliance requirements within pharmacy operations.

The ideal candidate will have a High School Diploma or GED (or equivalent), with 3+ years in pharmacy support or related healthcare roles, and HIPAA training. This position emphasizes accuracy, empathy, and teamwork.