Pharmacy Support Specialist – Operations

Cencora; Edmonton; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision care

Paid parental leave

Training programs

Job summary

Cencora in Canada is seeking a dedicated pharmacy support professional to assist patient and provider workflows and manage claims processing across our Innomar Strategies services. The role focuses on supporting prescription intake, benefit verification, prior authorizations, and fulfillment in a regulated environment.

Ideal candidates bring 2+ years in pharmacy support or related operations, a high school diploma, and a pharmacy technician certification (preferred).

Qualifications

• 2+ years of experience in pharmacy support, healthcare operations, claims processing, medication access, fulfillment support, or related operational environment.
• High school diploma/GED or equivalent experience required.
• Certification in pharmacy technician practice, or equivalent preferred.

Responsibilities

• Supports specialty pharmacy workflows across prescription intake, benefit verification, claims follow-up, prior authorization support, and fulfillment activities using established procedures.
• Coordinates required documentation and daily handoffs for prior authorization, clinical review, and related operational requests within defined timelines.
• Reviews claims, orders, refill activity, shipment details, and inventory information to identify routine discrepancies and complete approved corrective actions.
• Tracks backorders, substitutions, replenishment updates, and product availability issues to support continuity of pharmacy operations.
• Documents workflow activity, issue resolution steps, and required records accurately to maintain traceability and compliance with privacy, safety, and audit standards.

Skills

Pharmacy support

Healthcare operations

Claims processing

Education

High school diploma/GED

Job description

Cencora in Canada is seeking a dedicated pharmacy support professional to assist patient and provider workflows and manage claims processing across our Innomar Strategies services. The role focuses on supporting prescription intake, benefit verification, prior authorizations, and fulfillment in a regulated environment.

Ideal candidates bring 2+ years in pharmacy support or related operations, a high school diploma, and a pharmacy technician certification (preferred).