Pet Care Front Desk Specialist

AVC Clinics (British Columbia) Ltd.; Victoria; On-site; CAD 26,000 - 34,000; Full time

Benefits offered by this job

RRSP Employer 5% Match

Medical/dental benefits

Career development

Uniform allowance

Pet care discounts

Wellness programs

Job summary

VCA Canada is seeking a Veterinary Receptionist, Client Care in Victoria, BC. You will greet clients, manage the front desk, and support veterinarians with appointments and communications.

The role emphasizes exceptional customer service, organization, and a willingness to learn more about veterinary services and office procedures. Competitive wages and benefits accompany a full-time position.

Qualifications

• Excellent customer service skills and a welcoming approach.
• Strong organizational abilities for fast-paced front desk work.
• Willingness to learn about veterinary services and procedures.

Responsibilities

• Create a warm and welcoming environment for patients and pet parents.
• Assist veterinary staff with tasks as needed.
• Answer a multiline phone system and book appointments.
• Place outbound calls for follow-ups and future bookings.
• Respond to emails from clients and internal staff.
• Admit and discharge pet patients; manage invoices and payments.
• Schedule appointments and maintain records.

Skills

Customer service

Organizational skills

Willingness to learn

Tools

Phone system

Email management

Scheduling software

Job description

VCA Canada is seeking a Veterinary Receptionist, Client Care in Victoria, BC. You will greet clients, manage the front desk, and support veterinarians with appointments and communications.

The role emphasizes exceptional customer service, organization, and a willingness to learn more about veterinary services and office procedures. Competitive wages and benefits accompany a full-time position.