Vet Client Care Specialist – Full-Time with Benefits

VCA Animal Hospitals; Saskatoon; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

RRSP Matching (5%)

Paid time off

CE Allowance

Health benefits

Discounts

Job summary

Central Animal Hospital, part of VCA Canada, is currently welcoming a customer service-focused Veterinary Receptionist, Client Care to join our team. This full-time opportunity includes responsibilities that support efficient daily operation.

You will greet clients, manage phones and appointments, assist staff, handle billing, and maintain a clean reception area while delivering exceptional pet-parent experiences.

Responsibilities

• Create a warm and welcoming environment for our patient and pet parents
• Assisting veterinary staff with various tasks and treatments when required
• Ability to answer a multiline phone system and track and book appointments effectively
• Placing outbound calls to pet parents for follow-up and future appointment bookings
• Respond and manage email correspondence; clients, referring veterinarians & internal office messages
• Admitting and discharging pet patients
• Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments
• Scheduling appointments
• Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
• Strong organizational skills
• General housekeeping duties; cleanliness of reception area, pet holding areas and common areas
• Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments

Job description

Central Animal Hospital, part of VCA Canada, is currently welcoming a customer service-focused Veterinary Receptionist, Client Care to join our team. This full-time opportunity includes responsibilities that support efficient daily operation.

You will greet clients, manage phones and appointments, assist staff, handle billing, and maintain a clean reception area while delivering exceptional pet-parent experiences.