Personal Lines Customer Service Representative

Aplin; Toronto; On-site; CAD 50,000 - 65,000; Full time

Benefits offered by this job

Group benefits plan

Commission for referrals

Job summary

Aplin in North York, near Toronto, is seeking a Personal Lines Customer Service Representative to join our in-office team and deliver exceptional client service. With 2–5 years in personal lines at a brokerage and a RIBO license, you will manage applications, renewals, and policy changes, guiding clients on coverage options using EPIC or Compuquote to maintain accurate files.

This role offers a base salary of $50,000 to $65,000 CAD, plus commission and a group benefits plan, with opportunities

Qualifications

• 2 to 5 years of personal lines experience within a brokerage environment.
• RIBO license is required.
• Solid understanding of personal lines underwriting and coverages.
• Familiarity with Epic and/or Compuquote is a plus.

Responsibilities

• Prepare, review, and process applications, endorsements, binders, and invoicing via EPIC and carrier portals.
• Recommend additional coverages to clients and assist with renewals, cancellations, and policy changes.
• Build strong relationships by communicating effectively through calls, emails, etc.
• Maintain detailed electronic client files, manage renewal lists, and support special projects as needed.
• Respond promptly to client and underwriter inquiries, providing expert guidance on coverage options and risk management.

Skills

Personal lines insurance

RIBO license

Underwriting knowledge

Epic/Compuquote familiarity

Tools

Epic/Compuquote

Job description

Join a dynamic insurance brokerage nestled in North York, where opportunity meets growth! Our client, a forward-thinking team dedicated to exceptional client service, is seeking a passionate and experienced Personal Lines Customer Service Representative to become a vital part of their in-office team.

If you’re ready to make an impact, work with an impressive book of business, and thrive in a collaborative environment, this role is your next career move!

What You’ll Do

• Prepare, review, and process applications, endorsements, binders, and invoicing via EPIC and carrier portals
• Recommend additional coverages to clients and assist with renewals, cancellations, and policy changes
• Build strong relationships by communicating effectively through calls, emails, etc.
• Maintain detailed electronic client files, manage renewal lists, and support special projects as needed
• Respond promptly to client and underwriter inquiries, providing expert guidance on coverage options and risk management

What You Bring

• 2 to 5 years of personal lines experience within a brokerage environment
• RIBO license is required
• Solid understanding of personal lines underwriting and coverages
• Familiarity with Epic and/or Compuquote is a plus

Compensation & Benefits

• $50,000 to $65,000 in base salary commensurate with experience
• Commission for friends & family business you write
• A group benefits plan
• Opportunity to grow within the organization

This is your chance to join a reputable team that values expertise, dedication, and integrity.

At Aplin - together with our brands CompuStaff, Impact Recruitment, and Vantix Systems - we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers. Accommodation is available upon request throughout all stages of the recruitment process.