Personal Lines Customer Service Representative

Impact Recruitment; Toronto; On-site; CAD 50,000 - 65,000; Full time

Benefits offered by this job

Group benefits plan

Commission on referrals

Growth opportunities

Job summary

Impact Recruitment's client, a North York insurance brokerage, seeks a Personal Lines Customer Service Representative to join their in-office team. Bring 2–5 years of personal lines experience, a RIBO license, and strong communication to support clients and policy administration.

You will handle applications via EPIC, discuss coverages, manage renewals, and maintain client files. Competitive base salary 50k–65k CAD plus commission and benefits; growth opportunities within the organization.

Qualifications

• 2 to 5 years of personal lines experience within a brokerage environment.
• RIBO license is required.
• Solid understanding of personal lines underwriting and coverages.
• Familiarity with EPIC and/or CompuQuote is a plus.
• Comfortable on the phone, with excellent communication and organizational skills.
• Tech-savvy with proficiency in Microsoft Office Suite.
• Self-motivated problem solver with keen attention to detail and ability to work independently or collaboratively.

Responsibilities

• Process applications, endorsements, binders, and invoicing via EPIC and carrier portals.
• Recommend additional coverages and assist with renewals, cancellations, and policy changes.
• Build strong client relationships through calls and emails.
• Maintain electronic client files and renewal lists; support special projects.
• Respond to client and underwriter inquiries with coverage guidance.

Skills

Phone communication

Personal lines

Underwriting knowledge

MS Office

Independent work

Attention to detail

Tools

EPIC

CompuQuote

Job description

Join a dynamic insurance brokerage nestled in North York, where opportunity meets growth! Our client, a forward-thinking team dedicated to exceptional client service, is seeking a passionate and experienced Personal Lines Customer Service Representative to become a vital part of their in-office team.

If you're ready to make an impact, work with an impressive book of business, and thrive in a collaborative environment, this role is your next career move!

What You'll Do

• Prepare, review, and process applications, endorsements, binders, and invoicing via EPIC and carrier portals
• Recommend additional coverages to clients and assist with renewals, cancellations, and policy changes
• Build strong relationships by communicating effectively through calls, emails, etc.
• Maintain detailed electronic client files, manage renewal lists, and support special projects as needed
• Respond promptly to client and underwriter inquiries, providing expert guidance on coverage options and risk management

What You Bring

• 2 to 5 years of personal lines experience within a brokerage environment
• RIBO license is required
• Solid understanding of personal lines underwriting and coverages
• Familiarity with Epic and/or Compuquote is a plus
• Comfortable on the phone, with excellent communication and organizational skills
• Tech-savvy with proficiency in Microsoft Office Suite
• Self-motivated problem solver with keen attention to detail and the ability to work independently or collaboratively

Compensation & Benefits

• $50,000 to $65,000 in base salary commensurate with experience
• Commission for friends & family business you write
• A group benefits plan
• Opportunity to grow within the organization

This is your chance to join a reputable team that values expertise, dedication, and integrity.

At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers. Accommodation is available upon request throughout all stages of the recruitment process.