Personal Lines Team Lead

Aplin; Edmonton; On-site; CAD 60,000 - 70,000; Full time

Benefits offered by this job

Health benefits

RRSP matching

Vacation time

Tuition reimbursement

Recognition programs

Team events

Job summary

Aplin is seeking a Personal Lines Team Lead to guide and develop a team of Service Brokers in Edmonton. You’ll coach, monitor workflows, and drive improvements to enhance client experience while ensuring compliance with standards and policies.

You’ll foster a collaborative, respectful environment and lead by example to deliver consistent, high‑quality service. This role emphasizes leadership, process optimization, and people development within a locally rooted brokerage known for integrity and

Qualifications

• Alberta Insurance License Level 2 with at least 5 years’ experience in an insurance brokerage environment.
• Proven leadership skills with a track record of managing and developing teams.
• Experience with Applied Systems.

Responsibilities

• Lead and motivate a team of Personal Lines Service Brokers, fostering a supportive and collaborative environment
• Provide ongoing coaching and mentorship to help team members excel and grow
• Analyze and refine workflows to improve efficiency and client experience
• Monitor service quality, analyze performance metrics, and implement continuous improvements
• Support staffing decisions, conduct performance reviews, and facilitate training opportunities
• Promote a culture of respect, transparency, and community within your team
• Ensure all activities comply with company policies and local regulatory standards during standard business hours

Skills

Leadership

Team development

Workflow optimization

Client service

Education

Alberta Insurance License Level 2

Tools

Applied Systems

Job description

Join a community focused insurance team as a Personal Lines Team Lead and help us deliver personalized service. Our client is a locally rooted, culture driven brokerage that values integrity, collaboration, and growth. If you’re passionate about leading with heart and making a meaningful impact, this is the perfect opportunity to bring your leadership skills to a company where everyone feels like family.

Compensation

• Base salary between $60,000 – $70,000, rewarding your leadership and dedication.

Benefits & Perks

• Comprehensive health benefits plan
• RRSP matching program to help build your financial future
• Generous vacation days with flexible wellness time to support work-life balance
• Tuition reimbursement and contributions toward gym and exercise programs
• Recognition programs, biweekly awards, and performance incentives
• Monthly catered lunches, quarterly team outings, and annual retreats offering fun and connection

Responsibilities

• Lead and motivate a team of Personal Lines Service Brokers, fostering a supportive and collaborative environment
• Provide ongoing coaching and mentorship to help team members excel and grow
• Analyze and refine workflows to improve efficiency and client experience
• Monitor service quality, analyze performance metrics, and implement continuous improvements
• Support staffing decisions, conduct performance reviews, and facilitate training opportunities
• Promote a culture of respect, transparency, and community within your team
• Ensure all activities comply with company policies and local regulatory standards during standard business hours

Qualifications

• Alberta Insurance License Level 2with at least 5 years’ experience in an insurance brokerage environment
• Proven leadership skills with a track record of managing and developing teams
• Experience with Applied Systems
• Strong organizational, analytical, and interpersonal abilities

We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives.

To be considered, applicants must be legally entitled to work in Canada, including holding any required permits.

Accommodation is available upon request throughout all stages of the recruitment process.