Personal Lines Broker

NextGen Insurance; Toronto; Hybrid; CAD 60,000 - 85,000; Full time

Job summary

NextGen Insurance seeks a Personal Lines Broker in Toronto, a full-time hybrid role advising clients on home, auto and tenant coverages from multiple carriers. You will respond to inquiries, support claims reporting, and maintain client relationships with timely service.

You will stay current on carrier products, underwriting guidelines and regulations, while contributing to team goals and high service standards.

Qualifications

• RIBO licence is required.
• Minimum 2 years of experience in Personal Lines insurance.
• Ability to prepare quotations and upsell/cross-sell opportunities.
• Strong interpersonal, verbal communication and presentation skills.
• Proven portfolio management with high-volume client service.
• Experience with Acturis and Compu-Quote is an asset.
• Excellent customer service and relationship-building skills.
• Strong analytical, problem-solving and regulatory compliance focus.

Responsibilities

• Conduct in-person client meetings to develop a profitable personal lines portfolio.
• Prepare, service and manage new business applications, quotations, binders, renewals and endorsements.
• Present quotations and coverage options, explaining features clearly.
• Build and maintain relationships with clients, carriers and colleagues.
• Deliver responsive customer service and maintain client records in Acturis.
• Identify opportunities to generate new business and cross-sell/bundle products.
• Achieve sales and retention targets through proactive engagement.
• Develop proficiency in Acturis and ARS.
• Stay updated on insurance market trends and regulatory requirements.

Skills

Interpersonal communication

Verbal communication

Presentation skills

Customer service

Relationship management

Sales aptitude

Analytical problem-solving

Attention to detail

Tools

Acturis

Applied Rating Service (ARS)

Compu-Quote (Applied Rating Services)

Job description

Company Description

NextGen Insurance is a Canadian insurance brokerage dedicated to making coverage straightforward, transparent, and tailored to each client’s needs. The company serves individuals, families, and businesses across Canada through a network of trusted insurance providers, offering a wide range of personal and commercial insurance products. Team members focus on understanding client goals and recommending coverage that aligns with lifestyle and budget, from home and auto to business and other valuable assets. NextGen Insurance emphasizes long-term relationships built on personalized service, responsive support, and expert guidance, including policy comparisons, claims assistance, and regular policy reviews. The organization is committed to protecting what matters most for clients while delivering competitive pricing and trusted advice.

Role Description

The Personal Lines Broker is a full-time, hybrid role based in Toronto, ON, with flexibility for some work from home. In this role, the broker will advise clients on personal lines products such as home, auto, and tenant insurance, assessing their needs and recommending suitable coverage options from multiple carriers. The Personal Lines Broker will respond to client inquiries, support claims reporting, follow up on outstanding information, and maintain strong relationships through clear communication and timely service. The role also involves staying current on carrier products, underwriting guidelines, and regulatory requirements, and contributing to team goals and service standards.

Responsibilities

• Conduct in-person client meetings to develop a profitable portfolio of personal lines accounts while delivering an exceptional client experience
• Prepare, service and manage new business applications, quotations, binders, renewals, endorsements and cancellations with accuracy and efficiency
• Present insurance quotations and coverage recommendations professionally, clearly explaining policy features and options to help clients make informed decisions
• Build and maintain strong strategic relationships with clients, carrier underwriters and colleagues
• Deliver exceptional customer service by responding promptly to client inquiries and maintaining accurate client records in Acturis
• Identify opportunities to generate new business and contribute to premium growth through cross-selling, upselling and bundling insurance products
• Achieve and exceed individual sales and retention targets through strategic business planning and proactive client engagement
• Develop and maintain proficiency in Acturis and Applied Rating Service (ARS)
• Stay current on insurance market trends, carrier products, underwriting guidelines and regulatory requirements

Qualifications

• RIBO licence (Required)
• Minimum 2 years of experience in Personal Lines insurance
• Demonstrated success in preparing insurance quotations with a proven ability to upsell, cross-sell and identify new business opportunities
• Strong interpersonal, verbal communication and presentation skills
• Proven ability to manage a high-volume portfolio while delivering exceptional client relationship management
• Computer proficiency with experience using Acturis and Compu-Quote (Applied Rating Services) is an asset
• Outstanding customer service skills with the ability to build and maintain strong professional relationships
• Strong analytical, problem-solving and conflict resolution skills
• High level of accuracy, attention to detail, and commitment to regulatory compliance.