Personal Banking Trainee: Customer Solutions & Growth

TD; Collingwood; In loco; CAD 44.000 - 59.000; Tempo pieno

Descrizione del lavoro

TD Canada Trust is seeking a Personal Banking Associate Trainee at a Collingwood, Ontario branch. You will guide customers, resolve banking queries, and coordinate with the right staff for accounts, investments and solutions.

You’ll learn digital banking trends and support daily transactions in a dynamic retail banking environment. The role emphasizes delivering exceptional service, regulatory compliance, and ongoing development as you progress through training within the TD network.

Competenze

• High School diploma and/or 1+ years of relevant experience.
• IFC within 90 days of start date.
• Post-Secondary or Undergraduate degree preferred.
• Proficiency in MS Office and branch software.
• Strong customer communication skills.

Mansioni

• Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions.
• Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters.
• Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking.
• Support the frontline staff with scheduled cash and non-cash transactions; resolve issues and report non-standard matters to management.
• Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence.

Conoscenze

MS Office

Customer service

Communication

Mobility

Formazione

High School diploma

Post-Secondary degree

Strumenti

Branch software

Internet

Descrizione del lavoro

TD Canada Trust is seeking a Personal Banking Associate Trainee at a Collingwood, Ontario branch. You will guide customers, resolve banking queries, and coordinate with the right staff for accounts, investments and solutions.

You’ll learn digital banking trends and support daily transactions in a dynamic retail banking environment. The role emphasizes delivering exceptional service, regulatory compliance, and ongoing development as you progress through training within the TD network.