Banking Associate Trainee — Build Relationships & Grow

TD; Whitby; On-site; CAD 46,000 - 61,000; Full time

Job summary

TD Canada Trust is seeking a Personal Banking Associate Trainee in Whitby, Ontario. You will guide customers to the right staff, assist with new accounts, investments, and banking solutions, and promote digital banking adoption.

The role emphasizes customer service excellence, relationship building, and the ability to navigate evolving banking products while working with frontline staff in a fast-paced branch environment.

Qualifications

• High School diploma or equivalent; 1+ years of relevant experience preferred.
• IFC or equivalent certification within 90 days of start date.
• Post-secondary or undergraduate degree in related field preferred.

Responsibilities

• Engage customers in day-to-day advice needs, service transactions and digital education related to banking solutions.
• Understand customer needs and guide to the right contact for solutions while handling confidential matters.
• Build customer confidence in digital banking by educating on mobile, ATM and online banking.
• Support frontline staff with scheduled cash and non-cash transactions and report non-standard matters.
• Promote improvements to branch operations to enhance customer experience and efficiency.

Skills

Customer service

Communication skills

Time management

Interpersonal skills

Self-motivation

Education

High School diploma

Post-secondary degree preferred

IFC certification within 90 days

Tools

MS Office (Word, Excel, Outlook)

Branch software

Internet navigation

Job description

TD Canada Trust is seeking a Personal Banking Associate Trainee in Whitby, Ontario. You will guide customers to the right staff, assist with new accounts, investments, and banking solutions, and promote digital banking adoption.

The role emphasizes customer service excellence, relationship building, and the ability to navigate evolving banking products while working with frontline staff in a fast-paced branch environment.