Personal Banking Trainee: Launch Your Banking Career

The Toronto-Dominion Bank (Canada); Ottawa; On-site; CAD 46,000 - 61,000; Full time

Job summary

TD Canada Trust in Ottawa is seeking a customer service oriented professional to manage day-to-day banking transactions and advise customers on TD solutions. You will identify customer needs, guide to the right contact, and promote digital banking education at the branch.

The role emphasizes accuracy, confidentiality, and strong communication with customers and teams. A background in banking processes and MS Office is essential, with opportunities for growth within TD's Total Rewards.

Qualifications

• Proficiency in using MS Office (Word, Excel and Outlook)
• Knowledge of banking solutions and processes to advise customers
• Strong administration, organizational, planning and time management skills

Responsibilities

• Engage customers in day-to-day advice needs, service transactions, digital education, and problem resolution
• Guide customers to the right contact for solutions while handling confidential matters
• Educate customers on mobile, ATM, and online banking
• Support frontline staff with scheduled cash and non-cash transactions
• Recommend improvements to branch operations to enhance customer experience
• Complete business processes accurately and on time
• Ensure documentation reflects business intentions and regulations

Skills

MS Office

Customer service

Communication

Banking knowledge

Education

High School diploma

Post-secondary or undergraduate degree (related field)

IFC certification (within 90 days)

Tools

Branch software

Job description

TD Canada Trust in Ottawa is seeking a customer service oriented professional to manage day-to-day banking transactions and advise customers on TD solutions. You will identify customer needs, guide to the right contact, and promote digital banking education at the branch.

The role emphasizes accuracy, confidentiality, and strong communication with customers and teams. A background in banking processes and MS Office is essential, with opportunities for growth within TD's Total Rewards.