Personal Banking Trainee: Build Relationships & Grow

TD; Ottawa; On-site; CAD 46,000 - 61,000; Full time

Benefits offered by this job

Health benefits and wellness

Savings and retirement plans

Paid time off

Banking benefits and discounts

Career development

Recognition programs

Job summary

TD Canada Trust is seeking a Personal Banking Associate for our Kanata branch to help customers with everyday banking needs, new accounts, and financial solutions. You will guide clients to the right staff member and support transactions while maintaining confidentiality and accuracy.

This role emphasizes relationship building, digital banking education, and teamwork within a supportive TD environment that offers comprehensive benefits and ongoing development.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• IFC or equivalent within 90 days of start date.
• Post-secondary degree preferred.
• Proficiency in MS Office and branch software.
• Strong communication and organizational skills.

Responsibilities

• Engage customers in day-to-day banking needs and service transactions.
• Guide customers to the right contact for solutions while maintaining confidentiality.
• Educate customers on digital banking options.
• Support frontline staff with transactions and resolve issues.
• Promote improvements to branch operations and customer experience.
• Ensure documentation reflects business intentions and complies with regulations.
• Contribute to a positive, equitable work environment.

Skills

Customer service

MS Office

Communication

Time management

Detail oriented

Teamwork

Education

High School diploma

Post-Secondary preferred

Tools

MS Office

Branch software

Job description

TD Canada Trust is seeking a Personal Banking Associate for our Kanata branch to help customers with everyday banking needs, new accounts, and financial solutions. You will guide clients to the right staff member and support transactions while maintaining confidentiality and accuracy.

This role emphasizes relationship building, digital banking education, and teamwork within a supportive TD environment that offers comprehensive benefits and ongoing development.